Katrina Jewell | Page 14

I was in the market for another car. A friend and I were driving past Ed Martin Toyota on Friday and decided to stop in on our way back. Katrina Jewell greeted us at the door of the deal A friend and I were driving past Ed Martin Toyota on Friday and decided to stop in on our way back. Katrina Jewell greeted us at the door of the dealership. She is very personable, very knowledgeable and bent over backwards to help us. I really liked the 2023 Camry, and they just received a shipment of new cars. (By Just received, the plastic was still on the wheels and interior of the cars.) While we couldn’t drive that car (still had to go to inspection and process the car), she found a Toyota Camry 2022 model (it was part of their rental fleet) that I test drove. I put a deposit down (Thank the Universe) and came back on Saturday and signed the rest of the papers. Katrina walked us through the paperwork and the process. After signing the biggest check of my life, she helped us set up everything in the car, showed us how everything worked and was so upbeat and honest. The experience was so great that a friend (who was with me) said when he is ready, he wants to come back. And as a note- my friend and I did a little social experiment when we would visit dealerships. How did they treat me (female vs him) throughout the process. Katrina exceeded all of my expectations and was incredibly impressive as a point of contact. She even reached out and said if I need anything, to reach out- not just for sales or service- even if I forgot how to work a feature. If you are looking for a used or new car- do not hesitate to go and see Katrina at Ed Martin Toyota! She will not disappoint! More

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Katrina was very good about responding in a timely manner with my emails and calls. She was also very personable while also professional. with my emails and calls. She was also very personable while also professional. More

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Very polite people, good customer care and they regularly check your status to see if you need help to complete your purchase. check your status to see if you need help to complete your purchase. More

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Katrina is awesome! ! I thought that I was stopping for 2 minutes to look at a truck and within a couple hours I found myself walking away with a new purchase. The best p ! I thought that I was stopping for 2 minutes to look at a truck and within a couple hours I found myself walking away with a new purchase. The best part was that I felt more like I was reuniting with a friend rather than being sold something by a sales person. This is my second purchase with Ed Martin Toyota and both times everything was quick and effortless. More

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We have bought two cars from Katrina. Wonderful sales person who isn't pushy and cares about her customers. Wonderful sales person who isn't pushy and cares about her customers. More

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Katrina went out of her way to make my purchase a great experience and helped me get things setup in my 2020 toyota. experience and helped me get things setup in my 2020 toyota. More

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I bought my first Toyota from Katrina! She was easy to work with and provided excellent customer service! I live in Ohio, which is almost 3 hours away. It was worth the drive to work with She was easy to work with and provided excellent customer service! I live in Ohio, which is almost 3 hours away. It was worth the drive to work with Katrina and the Ed Martin staff! I highly recommend this dealership and Katrina!! More

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Ed Martin Toyota fulfilled all of my needs. They were incredibly communicative and the entire process was timely. They were incredibly communicative and the entire process was timely. More

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Katrina was amazing! She made us feel so comfortable with the whole experience. We haven't bought a new car in over 10 years and she caught us up with the technology chan She made us feel so comfortable with the whole experience. We haven't bought a new car in over 10 years and she caught us up with the technology changes and answered all of our questions. I'm so glad to be returning to the Toyota family!! More

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I was done with going to a Toyota dealership until I meet Katrina jewell . She is the most helpful sales person I've dealt with to date. Amazing Katrina jewell . She is the most helpful sales person I've dealt with to date. Amazing More

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