Kavonte Ivery

Sold me a pre-owned vehicle that had an issue which would not qualify it to be certified. Kia wont cover it. ALM through multiple people told m they would take care of it and then promptly ghosted me. would not qualify it to be certified. Kia wont cover it. ALM through multiple people told m they would take care of it and then promptly ghosted me. It is impossible to reach a manager by the phone. Would NOT recommend. More

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Excellent Customer care and support team vehicle care washed and vacuumed text messages when vehicle was compleod washed and vacuumed text messages when vehicle was compleod More

by CBATTLE836 Verified Customer Verified Customer

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Excellent Customer care team great discount on service vehicle was washed and vacuumed communication was great vehicle was washed and vacuumed communication was great More

by CBATTLE836 Verified Customer Verified Customer

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Car was sold with bad brakes and code was erased. After car was purchased , brake light came on. Dealer replaced back brakes but left front brakes still bad and in need of replacement After car was purchased , brake light came on. Dealer replaced back brakes but left front brakes still bad and in need of replacement More

by jonathan.w95 Verified Customer Verified Customer

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The initial experience was good. It was after the car was purchased that all xxxx broke loose. there were issues that I noticed after preaching the car and it was a hard time trying It was after the car was purchased that all xxxx broke loose. there were issues that I noticed after preaching the car and it was a hard time trying to get back in to have them fixed. Then the check engine light came on, made the appointment and told him that's what I was coming for and was rudely turned away and told that they would not look at my car. If I could return the car and get my money back, I would It's been a horrible experience post purchase. I just know the next car that I get will not be from here. It felt like oh y'all were all nice because I was buying the car and now that I've gotten in the car okay, who are you and that's not my problem. Also, we asked the Financial person that was helping us finalize the purchase to make sure that it was at the 6% interest rate promised it was signed everything and now that we're looking over everything it is not at 6% 7% interest rate that's a horrible feeling to know once again feels like a bait and switch. More

by khia Verified Customer Verified Customer

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Terrible customer service. Was told that I “couldn’t afford a car and had no business being there”. I was a cash buyer. Car was not detailed properly, dirty inside, spillages n Was told that I “couldn’t afford a car and had no business being there”. I was a cash buyer. Car was not detailed properly, dirty inside, spillages not wiped clean. Missing floor mats with no replacements provided. Awful. Will never return of recommend. More

by rclancy2569 Verified Customer Verified Customer

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On February 28, 2025, I purchased a used 2021 white Kia Soul from ALM Kia South, making a $500 down payment. I was assured the vehicle had been detailed and had undergone a 20-point inspection. However, up Soul from ALM Kia South, making a $500 down payment. I was assured the vehicle had been detailed and had undergone a 20-point inspection. However, upon receiving the car, it was evident that it had not been cleaned since its trade-in in December 2024. Additionally, the right headlight needed replacement, the driver-side internal light was out, and the ventilation system malfunctioned, blowing hot air while the A/C was on. On March 7, I returned the car for the promised inspection and detailing, but the service team was unaware of these requests due to a lack of communication from my sales representative, Kavonte Ivery. As a result, I waited over four hours for these services to be completed. On March 13, I was informed by the finance department that my loan with Prestige Financial was denied due to my new job's start date not being finalized. I immediately spoke with Latoyia from finance to confirm the return process and reimbursement of my down payment. She did not confirm how the refund would be issued. The following day, March 14, I received multiple calls from management stating that if I did not return the car by the end of the day, it would be marked as stolen, and the police would be sent to my home. I returned the car at 7:50 PM. At that time, I was assured by Latoyia and her manager that the vehicle had been inspected and that my $500 down payment would be refunded, with a receipt issued on March 17. However, as of today, March 21, I have not received my refund or the promised receipt. Despite multiple follow-ups via phone and text on March 19 and 20, Charles Dansby, Latoyia, and Izzy from the finance team have failed to respond or provide an update on my reimbursement. I am requesting immediate action to ensure the prompt return of my $500 down payment. Additionally, I urge ALM Kia South to implement better communication and ethical business practices to prevent this from happening to other customers. More

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Kia Representatives was patient professional in accuracy of customer support .As a Kia Optima owner I'm happy with The recall repair service. of customer support .As a Kia Optima owner I'm happy with The recall repair service. More

by K420SAGE Verified Customer Verified Customer

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Loving the way they operate and communicate with one another - makes the whole process sufficient - Completely satisfied as of now. another - makes the whole process sufficient - Completely satisfied as of now. More

by kbellerbe93 Verified Customer Verified Customer

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Hands down the best experience from start to finish I highly recommend anyone to shop with them highly recommend anyone to shop with them More

by jj7820756 Verified Customer Verified Customer

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