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Keaton Brown
47 Reviews
47 Reviews of Keaton Brown
December 08, 2023
I will NEVER buy from FW Nissan again and I do NOT recommend them. We bought a 2020 Mazda CX-5 on Oct. 16th. During the test drive we noticed a very subtle audible chirp when shifting from 3rd to 4t recommend them. We bought a 2020 Mazda CX-5 on Oct. 16th. During the test drive we noticed a very subtle audible chirp when shifting from 3rd to 4th gear, the salesman who was riding along (self-admitted not knowing much about cars) said that it was probably one of the safety features. When talking to him two days later I notified him that it did it all the way home and when my wife drove to work the next day, his reply was to give it a week or two and if it was still doing it he would schedule a service call. We waited 2 days and scheduled it ourselves. We took the car to FW Nissan on our scheduled date of Nov 1st, it took them 2 days to look at it and said that they could hear the chirp but was unable to diagnose it and suggested that we take it to a Mazda dealership. We took it to Mazda on Nov 6th and then had it diagnosed that day as a bad torque converter and could have it fixed inside of 3 days. I think FW Nissan was counting on Mazda paying for it (the vehicle had just over 60k miles on a 60k mile powertrain warranty) or the extended warranty we purchased it would cover it. Turns out Mazda wouldn't cover it because we didn't purchase the vehicle there and the extended warranty wouldn't cover it because it was a pre-existing issue when we bought the vehicle. FW Nissan said that they would cover the repairs (as well as they should) but I guess they didn't want to pay dealership costs and said that since they were paying for it they would take it to their preferred place which was Jess Lewis Transmission, I relayed my displeasure of not having it done at an actual Mazda dealership but it fell on deaf ears. It took another week and a half to figure out whether the extended warranty was going to pay for it and a lot of finger pointing as to who was causing this delay. On Nov 15th we were told that it was a 2 week wait to get it in at Lewis Transmission and another week to get the repair done (Mazda could have had this done in 3 days). Contacted FW Nissan on Dec 4th (2 days shy of 3 weeks) and was told that it would be ready today, Dec 8th. Contacted FW Nissan today and was told that the wrong part was sent (I really don't know what the real reason was because I got conflicting reasons) and it now won't be ready until mid-week next week. Was advised that I could call Lewis Transmission to verify this, when talking to them they would give me zero information on my OWN vehicle and to go through FW Nissan for information. This whole ordeal has been a complete mess with no information being given unless I request it, not being notified of delays and ALL of this could have been done if they would have just let the Mazda dealership (that they told me to take it to) to fix the issue and could have had it back on Nov 8th or 9th. As of today, Dec 8th, we bought the car 53 days ago and it has been in for 33 days on a <3 day fix. TL/DR: Oct 16th - Bought vehicle Nov 1st-2nd - vehicle at FW Nissan, they were unable to diagnose exact issue Nov 6th-Nov 15th - vehicle at Mazda while FW Nissan drug their feet in returning calls to Mazda and the extended warranty company, could have been finished in about 3 days. Nov 15th-Present - at Lewis Transmission, told it would be done by Dec 6th, told on Dec 4th it would be done Dec 8th, told on Dec 8th it would be done mid-week next week. Stay tuned... will update... More
by jtricker71
March 11, 2023
Was treated fairly well by Payton the salesmen who I worked with to purchase my car. After spending several hrs at the dealership I finally left with my vehicle only for the check engorged light to come worked with to purchase my car. After spending several hrs at the dealership I finally left with my vehicle only for the check engorged light to come on and that's when everything changed. Long story short, it took almost two weeks from the diagnosis to the part arriving. I was lied to and mislead on several occasions by the service Department and I'm still waiting on a door part from a month ago. I would strongly suggest to stay away from the their service department if you can avoid it. And I'm condensing the bad experience. More
by THESPURS2
Verified CustomerOther Employees Tagged: Lee Walls, Peyton Housholder, Joe Navarro
March 05, 2023
Keaton Braun is hands down the best Service Advisor in the city and probably the entire region. I take all of our vehicles there even if they aren't a Nissan. the city and probably the entire region. I take all of our vehicles there even if they aren't a Nissan. More
by KOMETSFAN2007
Other Employees Tagged: Jeremy Todd, Cody Barney, John Hefty, Joe Navarro, Trey Steensma, Zac Gardenour
March 03, 2023
Great people and service. I recommend everyone come and experience the service you would love. I recommend everyone come and experience the service you would love. More
by DONOSBO7
Other Employees Tagged: Jeremy Lambert, Danny Porter, Dave Nagel, Ryan Dishong, Herbie Tran
March 01, 2023
TERRIBLE TERRIBLE TERRIBLE. When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan Customer Care to find out two techs have quit. My truck sits unrepaired because the dealer cannot perform their duties. More
by MILLERH92
February 22, 2023
Very friendly staff who explain everything in detail. Candice made sure to provide extra calls and support to make sure I had a great experience. the service staff were all very courteous and knowledgeab Candice made sure to provide extra calls and support to make sure I had a great experience. the service staff were all very courteous and knowledgeable. More
by LTRAVIS161
Other Employees Tagged: Jeremy Lambert, Danny Porter, Dave Nagel, Ryan Dishong, Herbie Tran , Candice was very caring and helpful.
February 21, 2023
Appeared unprofessional when I had a vehicle towed in and had an appointment for the vehicle. Only to be contacted because they didn’t know which one belonged to me. Ideally there would have been better comm had an appointment for the vehicle. Only to be contacted because they didn’t know which one belonged to me. Ideally there would have been better communication between them and the towing company/driver. More
by KNM4497
February 10, 2023
Excellent people and service . I recommend them to everyone. It’s clean and a very comfortable place to wait for your device. I recommend them to everyone. It’s clean and a very comfortable place to wait for your device. More
by DONOSBO7
Other Employees Tagged: Jeremy Lambert, Danny Porter, Dave Nagel, Ryan Dishong, Herbie Tran
