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Keayon Williams
205 Reviews
205 Reviews
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205 Reviews of Keayon Williams
Verified Customer
October 17, 2024
Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More
by yrnstock62
October 13, 2024
OOPS! !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W& !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W&L Subaru. Unfortunately, this was far from my experience this time. My car was making some "clunking" noises that I was concerned about before driving to Virginia for vacation. The service tech found nothing wrong and told me that I needed to buy new tires. Since then the "clunking" noises have increase so I made another service appointment for the same problem. Again, they couldn't find any significant problem and said that it was probably a loose wheel weight. There was nothing mentioned about my tires this time. The service advisor was silently rude, not offering any help or suggestions as to what to do next. He acted like I was an inconvenience and I was interrupring his day. I wrote a note on my service invoice that stated my displeasure They never asked me if everything was OK but there where quick to process my credit card. While leaving the dealership, I noticed that my tire pressure light was on. I went back inside and asked the advisor if they could check my tire pressure. He said that the tires were probably just cold. How very shocking! W&L, I am very dissapointed with my service. I am also surprised and dissapointed that this is the way that you want your dealership to be represented. More
by Bus Driver Bill
October 06, 2024
Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. You are treated like family. Services are fully explained. Will continue going there. More
by etdesign
October 03, 2024
Honestly the best vehicle service I've ever received. Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notific Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notifications the entire time my vehicle was in service. Absolutely exceeded my expectations and I would without a doubt recommend W&L to anyone interested in their service. More
by dgoody84
October 02, 2024
Always welcome to call and. Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealershi Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealership More
by Jimbo
Other Employees Tagged: Roy Beck , Gavin Faust, Marge
September 29, 2024
Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More
by Curtis.cooke
September 24, 2024
We are so glad we have found WandL Subaru. The service department is top notch. Always straight forward with what work is needed and cost. To the sales personnel. Thank you so much The service department is top notch. Always straight forward with what work is needed and cost. To the sales personnel. Thank you so much More
by hutches
Other Employees Tagged: Roy Beck, Greg Christine, Owen Long, Dan Bennick Jr. , Tony Barrenechea, Gavin Faust
