Kei Yukimura | Page 2

South Bay Hyundai responded

Thank you so much for your kind words! It really means a lot to hear that you’ve consistently felt professionally treated and confident that things are being done right. We’re especially glad that our team makes you feel cared for and welcomed. That personal connection is just as important to us as providing quality service, and we truly appreciate you noticing it. Thank you for your continued trust and for choosing us. We look forward to taking care of you again!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear you enjoyed the amenities in our waiting area, including the air conditioning, power ports, and refreshments. Creating a comfortable and convenient environment for our customers while their vehicles are being serviced is very important to us. We appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kei provided you with friendly and helpful service during your visit. We’re glad that even on a busy day, our team was able to complete the work while giving you the flexibility to get your own work done comfortably. Providing efficient service and making sure our customers feel taken care of is always our goal. We truly appreciate your kind words and will be sure to share your feedback with Kei. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service experience did not reflect the level of communication and attentiveness you have come to expect from our team. We understand how frustrating it can be to wait for updates and not receive a timely response when you are trying to get information about your vehicle. Your comments regarding communication and your interaction with Will have been shared with our management team for review. We appreciate you taking the time to let us know about your experience and hope to provide a better experience during your next visit.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about the concerns you experienced with your vehicle and understand how stressful it must have been. Given the nature of your concerns, we encourage you to continue working with Hyundai Customer Care, as they are the appropriate resource for reviewing and escalating warranty and vehicle concerns at the corporate level. We will also share your feedback internally so our team can review the circumstances surrounding your experience. We appreciate you bringing these concerns to our attention and understand the importance of restoring confidence in both your vehicle and your ownership experience.

South Bay Hyundai responded

Thank you for your wonderful 5-star review! We're thrilled to hear that you had a great experience and appreciated the efficiency of our team. Providing a smooth, timely, and positive experience for our customers is always our goal. We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand why this would be concerning. We strive to provide honest, thorough service, and it's disappointing to hear that your tire rotation appears to have been missed while being listed on your invoice. Your comments are important to us, as they help us identify and address situations like this. We would appreciate the opportunity to review your visit and ensure everything was completed as intended. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.

South Bay Hyundai responded

Thank you so much for your kind review! We’re thrilled to hear that you consistently receive such kind and professional service. It’s wonderful to know that every time you visit Hyundai, he takes the time to provide the information you need and makes sure you feel informed throughout the process. Providing helpful, honest, and attentive service is exactly what we strive for. We truly appreciate your kind words and your continued trust. Thank you for choosing us, and we look forward to seeing you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We’re glad to hear that your Service Advisor was helpful and provided a positive experience once you were checked in. We also understand that waiting to get checked in after arriving for your appointment can be frustrating, and we appreciate your patience. Your feedback is valuable as we continue working to provide a smooth and efficient experience from the moment you arrive. Thank you for choosing us, and we hope to have the opportunity to serve you again.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration and inconvenience caused by the multiple visits required to address your vehicle concerns. We understand how important it is to have confidence in the inspection process, service recommendations, and the accuracy of the information provided during each visit. We appreciate your recognition of Will’s communication and understand your concerns regarding the consistency of your service experience, inspection results, and follow-up communication. Your comments regarding service processes, quality checks, and communication have been shared with our management team for review. Thank you for bringing these concerns to our attention. We value your feedback and the opportunity to improve our customer experience.