Kei Yukimura | Page 2

South Bay Hyundai responded

Thank you for such a meaningful shout-out to Kei! More than a decade of trusting him with your service is an incredible compliment, and we love hearing that he has consistently given you a reason to keep coming back. We’ll be sure Kei sees this. Having a customer recognize that kind of long-term consistency means a great deal, and we truly appreciate your loyalty and the relationship you’ve built with our team over the years!

South Bay Hyundai responded

Thank you for the awesome shout-out! We’re glad we could get you scheduled quickly, track down the horn issue, and have everything fixed within a few hours. We know how important it is to get something like that taken care of without turning it into an all-day ordeal. We really appreciate the “you guys rock!” and the five-star energy behind it. Thanks for trusting our service team with your vehicle!

South Bay Hyundai responded

Thank you for taking the time to share this feedback. We understand why you’re frustrated, especially after scheduling an appointment for an oil change and then waiting. Missing your child’s sports game because of the delay is especially disappointing, and we’re sorry your visit had that impact on your day. We also appreciate you recognizing Kei for being friendly and helpful during an otherwise frustrating experience. Your comments about the overall professionalism of the service department, including appearance and work attire, are important feedback as well. We take those expectations seriously and appreciate you being candid about what fell short during your visit.

South Bay Hyundai responded

Thank you for the honest feedback! We’re especially glad you appreciate the straightforward approach of our service team. Knowing you feel you can trust their recommendations and communication means a lot to us. We also appreciate the suggestion about offering a car wash with service, our wash rack must have been out of service. Thank you for choosing us and for sharing both what you value and what you’d like to see from us!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad our team continues to make your visits easy, professional, and efficient. We know your time is valuable, so getting you taken care of quickly while still providing the level of service you expect is something we really value. We truly appreciate your continued trust in South Bay Hyundai and are happy to know you can count on our team every time you visit!

South Bay Hyundai responded

We’re sorry that the service time was significantly longer than what you were told, especially after you had already experienced a similar issue during your first appointment. We understand how frustrating it is to schedule a service appointment expecting a two-hour visit, only to wait three hours with no transportation option offered. Clear communication about expected service times is important, particularly when customers are planning their day around an appointment. Your feedback has been shared with our management team for review, as we are always looking to improve our services.

South Bay Hyundai responded

Thank you for the feedback. We’re glad your visit was pleasant overall, but we’re sorry the oil dipstick was not put back in place and that you had to return to have it corrected. That’s an important detail that should have been checked before your vehicle was returned to you. We appreciate you bringing it to our attention and hope we can provide a more careful, seamless experience on your next visit.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad the team made sure your car was ready to go and took the extra step of cleaning it up before you left. Those finishing touches can make a big difference, and we really appreciate you recognizing the care that goes into your visits. Thanks for continuing to trust us with your service!

South Bay Hyundai responded

Thank you for sharing the feedback. We’re glad calling helped get your appointment scheduled quickly, but we’re sorry we missed the car wash and windshield wiper check you specifically requested. When you take the time to communicate those requests, they should be followed through. We appreciate you bringing this to our attention. We’ll use your feedback to help improve the experience and hope we can provide a more complete visit next time.

South Bay Hyundai responded

We’re sorry to hear that you’re experiencing new concerns with your Sonata following the recall service. We understand your frustration, particularly with the vibration and engine noise and your concerns about being asked to pay for further diagnosis. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and hope we can better address your concerns.