Kei Yukimura

South Bay Hyundai responded

Thank you for such a thoughtful review! It’s great to hear Kei made the service experience feel simple and stress-free, especially by keeping you informed throughout the process. Knowing what’s happening with your vehicle and having someone you can easily talk to makes a big difference, and it sounds like Kei delivered that in a big way. We’ll be sure Kei sees your kind words. Being called one of the better dealership service experiences you’ve had is a fantastic compliment, and we truly appreciate you taking the time to recognize him. Thanks for trusting us with your vehicle!

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad everything went smoothly overall and that the courtesy rideshare helped make the extra wait a little easier. We know your time matters, so we appreciate your patience when service takes longer than expected. It’s great to hear that you still found the visit pleasant from start to finish. Thank you for choosing our service team and for taking the time to share what stood out to you!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad scheduling your service was easy and that our team’s knowledge and customer service made a positive impression. Having a convenient location helps too, especially when you’re trying to fit vehicle maintenance into a busy schedule. We appreciate you choosing us for your service and taking a moment to share your experience. We’ll be happy to see you again next time!

South Bay Hyundai responded

Thank you for such a meaningful shout-out to Kei! More than a decade of trusting him with your service is an incredible compliment, and we love hearing that he has consistently given you a reason to keep coming back. We’ll be sure Kei sees this. Having a customer recognize that kind of long-term consistency means a great deal, and we truly appreciate your loyalty and the relationship you’ve built with our team over the years!

South Bay Hyundai responded

Thank you for the awesome shout-out! We’re glad we could get you scheduled quickly, track down the horn issue, and have everything fixed within a few hours. We know how important it is to get something like that taken care of without turning it into an all-day ordeal. We really appreciate the “you guys rock!” and the five-star energy behind it. Thanks for trusting our service team with your vehicle!

South Bay Hyundai responded

Thank you for taking the time to share this feedback. We understand why you’re frustrated, especially after scheduling an appointment for an oil change and then waiting. Missing your child’s sports game because of the delay is especially disappointing, and we’re sorry your visit had that impact on your day. We also appreciate you recognizing Kei for being friendly and helpful during an otherwise frustrating experience. Your comments about the overall professionalism of the service department, including appearance and work attire, are important feedback as well. We take those expectations seriously and appreciate you being candid about what fell short during your visit.

South Bay Hyundai responded

Thank you for the honest feedback! We’re especially glad you appreciate the straightforward approach of our service team. Knowing you feel you can trust their recommendations and communication means a lot to us. We also appreciate the suggestion about offering a car wash with service, our wash rack must have been out of service. Thank you for choosing us and for sharing both what you value and what you’d like to see from us!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad our team continues to make your visits easy, professional, and efficient. We know your time is valuable, so getting you taken care of quickly while still providing the level of service you expect is something we really value. We truly appreciate your continued trust in South Bay Hyundai and are happy to know you can count on our team every time you visit!

South Bay Hyundai responded

We’re sorry that the service time was significantly longer than what you were told, especially after you had already experienced a similar issue during your first appointment. We understand how frustrating it is to schedule a service appointment expecting a two-hour visit, only to wait three hours with no transportation option offered. Clear communication about expected service times is important, particularly when customers are planning their day around an appointment. Your feedback has been shared with our management team for review, as we are always looking to improve our services.

South Bay Hyundai responded

Thank you for the feedback. We’re glad your visit was pleasant overall, but we’re sorry the oil dipstick was not put back in place and that you had to return to have it corrected. That’s an important detail that should have been checked before your vehicle was returned to you. We appreciate you bringing it to our attention and hope we can provide a more careful, seamless experience on your next visit.