Kei Yukimura

South Bay Hyundai responded

We’re sorry to hear that you’re experiencing new concerns with your Sonata following the recall service. We understand your frustration, particularly with the vibration and engine noise and your concerns about being asked to pay for further diagnosis. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and hope we can better address your concerns.

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

Thank you for continuing to choose South Bay Hyundai! We’re so glad Kei has consistently taken great care of you and that you always feel well treated when you visit. Having a service advisor you know you can count on makes a big difference, and we’ll be sure Kei sees your kind words. We truly appreciate your trust and loyalty!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that, after the long wait, your vehicle was not washed even though you specifically requested it. We understand your disappointment, especially since this has now happened on two separate service visits. We appreciate your loyalty over the years and regret that your recent experiences have not reflected the level of service you remember. Your comments regarding service times and vehicle presentation have been shared with our management team for review.

South Bay Hyundai responded

Thank you for the thoughtful feedback! We’re glad our team was able to get to the bottom of the issue and then take the time to walk you through the different options. We believe customers should have the information they need to make the decision that works best for them, without feeling pressured. It’s great to know you appreciated both the quick communication and the way our team handled everything. We truly appreciate your trust!

South Bay Hyundai responded

What a wonderful review, thank you for taking the time to share all of this. We’re especially glad to hear Kei took your concerns seriously, reviewed the paperwork, and took the extra step of pulling the information directly from your vehicle. That kind of thoroughness can make all the difference when you’ve already been through an unresolved issue elsewhere. It’s fantastic to know the problem was identified and resolved quickly, and that you felt treated with respect and kindness throughout the process. And yes, we’re happy the car wash was a nice finishing touch! 😊 Your comments about our Dealership of the Year recognition mean a great deal to the entire South Bay Hyundai team. Awards are wonderful, but having customers say they feel heard, cared for, and confident coming back is the real compliment. We truly appreciate your trust and look forward to taking care of you for years to come!

South Bay Hyundai responded

Thank you so much for your incredible feedback! We’re truly honored to be considered a top-tier Hyundai dealership in the South Bay. It means a lot to hear that our team’s friendly, attentive approach and commitment to going above and beyond have made such a positive impression. Creating an experience where our customers feel valued and well taken care of is something we take great pride in. Thank you for your recommendation and for choosing South Bay Hyundai. We truly appreciate your support and look forward to welcoming you back again in the future!

South Bay Hyundai responded

Thank you so much for your kind words! It really means a lot to hear that you’ve consistently felt professionally treated and confident that things are being done right. We’re especially glad that our team makes you feel cared for and welcomed. That personal connection is just as important to us as providing quality service, and we truly appreciate you noticing it. Thank you for your continued trust and for choosing us. We look forward to taking care of you again!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear you enjoyed the amenities in our waiting area, including the air conditioning, power ports, and refreshments. Creating a comfortable and convenient environment for our customers while their vehicles are being serviced is very important to us. We appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kei provided you with friendly and helpful service during your visit. We’re glad that even on a busy day, our team was able to complete the work while giving you the flexibility to get your own work done comfortably. Providing efficient service and making sure our customers feel taken care of is always our goal. We truly appreciate your kind words and will be sure to share your feedback with Kei. Thank you for choosing us, and we look forward to assisting you again in the future!