Jeremy Davis

My most current concern is with the service department. My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyun My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyundai.com. One sale staff told they were not here to do my paper work. Mr. Morales was kind enough to come by and start the process of removing the lease car's information. The car's info was not completely remove and it took my self and the blue link help line over an hour to completely delete the prior car. Lesson to me is the sale staff only supports the immediate buyer and not the purchase of subsequent Hyundai product not from their dealership. I have a current issue obtaining a repair of the remote controls (MODE, PRESET) on the steering column. This is an intermittent problem (not functioning roughly 75% of the time. I have taken the car in once and controls did not work, was told to make an appointment, I did...I came to the appointment and was told I needed to wait until the controls did not work at all. I returned when controls were not working the MODE irregularly and PreSet not at all. My service rep was helpful and sympathetic but advised against completing the repairs until both were 100% non functional. This has been 4 times...I do have other demands on my time and want this issued resolved. The current state is distracting to me as a driver as I need to use the touch screen to change media status. This diverts attention from the road to the screen. It is my belief that the dealership does not want to order parts it might not use. I intend to speak with the service department and ask for a written statement as to why this repair cannot be scheduled or to please schedule and order appropriate parts. Oh I also received a call today from the Sale Department asking when I was returning my leased Ioniq 6 ....It was returned October 5. The return was not recorded in their system...glad I got a receipt of return More

by diane.berg Verified Customer Verified Customer

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They have always been very efficient and helpful. Although the dealership is always more expensive, I feel very confident in the work that is performed. Although the dealership is always more expensive, I feel very confident in the work that is performed. More

by peteradam66 Verified Customer Verified Customer

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Nicole Nelson took great care of me during my service visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. South Bay Hyundai made the whole visit easy. I’ll definitely be back! More

by benjaebc11 Verified Customer Verified Customer

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Really service is not good My car has some noise at rear door.. I dropped my car and After 2 days they said I have to go other dealership. Even they didn't call me when I call they said almost done rear door.. I dropped my car and After 2 days they said I have to go other dealership. Even they didn't call me when I call they said almost done. But after 3 hrs when I visited there they said I must go another dealership More

by steve12jeon Verified Customer Verified Customer

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He provided above and beyond customer service and very satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . More

by SUSANSKWAK Verified Customer Verified Customer

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The staff and waiting area were great. I can only give 4 stars because my vehicle wasn't returned washed. I overheard a staff member telling a customer that her vehicle was ready and would I can only give 4 stars because my vehicle wasn't returned washed. I overheard a staff member telling a customer that her vehicle was ready and would be brought out after it's washed. I'm assuming cause my vehicle was there for a recall repair and not a paid repair is the reason for not washing my vehicle. More

by jhpchoi Verified Customer Verified Customer

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Excellent customer service and knowledgeable staff. Easy to schedule appointment for my car service in a great location. Easy to schedule appointment for my car service in a great location. More

by STEFY848 Verified Customer Verified Customer

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The attendant was tops. The mechanics missed three of my car’s troubles, A. They left unchecked the three pounds under pressure for all tires. At the last service appointm The mechanics missed three of my car’s troubles, A. They left unchecked the three pounds under pressure for all tires. At the last service appointment, the overinflated each tire by four pounds that I corrected for at home vB. The lane departure. Sensor malfunction warning was not resolved C. The Automatic emergency brake system sensor still goes was not fixed. More

by jmancera42 Verified Customer Verified Customer

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The person who was in charge of my service (not the mechanic) left halfway through the day and no one transfered me so my car took a long time to fix and I had to call several times as no one was respo mechanic) left halfway through the day and no one transfered me so my car took a long time to fix and I had to call several times as no one was responding to the messages I was sending in the chat. Additionally, it took me calling for them to realize no one was checking in on my car. They're very friendly, just not super organized. More

by lanieludwig Verified Customer Verified Customer

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Jeremy is great. He is kind and polite. He’s on top of things and shows the sense of urgency that makes you feel important. Thanks again for your help. He is kind and polite. He’s on top of things and shows the sense of urgency that makes you feel important. Thanks again for your help. More

by castillo.nestor Verified Customer Verified Customer

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