Jeremy Davis

South Bay Hyundai responded

Thank you for sharing your experience! We know a transmission replacement is a significant repair, and we appreciate your patience when the work took longer than expected. We’re glad our team was able to provide a loaner vehicle so you could stay on the move while your vehicle was being completed. Thank you for trusting us with your warranty repair and for recognizing the effort to keep you taken care of throughout the process. We truly appreciate your understanding and your business!

South Bay Hyundai responded

Thank you for such a wonderful review! We’re glad Jeremy continues to make your visits feel friendly and professional, and it’s great to hear he was able to get your routine maintenance completed in less than an hour. We also appreciate the kind words about our service center. A clean, comfortable waiting area with snacks and beverages is just one of the little things we want to make your time with us more enjoyable. Thank you for continuing to choose South Bay Hyundai, we truly appreciate your trust!

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad Jack Kim was so helpful, communicated well, and stayed on top of your repair with follow-up along the way. It’s also great to hear that your positive experience started from the moment you arrived, with our office staff helping make you feel welcome. We truly appreciate you recognizing the entire team and taking the time to share your feedback!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad the team made sure your car was ready to go and took the extra step of cleaning it up before you left. Those finishing touches can make a big difference, and we really appreciate you recognizing the care that goes into your visits. Thanks for continuing to trust us with your service!

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the detailed feedback. We’re glad Jeremy took good care of you, handled both vehicles thoroughly, and made sure the discounts you had received were applied. We also appreciate you pointing out the missed car wash. We understand that when something is promised, you should be able to count on it, especially when you’re on a schedule. We’re sorry we missed that step with your Santa Fe. Thank you for bringing it to our attention, and we hope your next visit reflects the complete experience you expected from us.

South Bay Hyundai responded

Thank you for sharing your feedback. We appreciate your kind words about our service advisors, and we regret that the overall experience did not meet your expectations. Your comments regarding service completion, vehicle inspection, and the care taken with customer vehicles have been shared with our management team for review. Thank you for bringing these concerns to our attention. We appreciate your feedback and the opportunity to improve our service experience.

South Bay Hyundai responded

Thank you for the thoughtful feedback! We’re glad our team was able to get to the bottom of the issue and then take the time to walk you through the different options. We believe customers should have the information they need to make the decision that works best for them, without feeling pressured. It’s great to know you appreciated both the quick communication and the way our team handled everything. We truly appreciate your trust!