Keilly Cervantes

I called and was transfered to Keilly , I asked for the Name and Number of the General Manager to let him know of the issues im going thru with lower Management after I bought a New truck a week ago. I tri Name and Number of the General Manager to let him know of the issues im going thru with lower Management after I bought a New truck a week ago. I tried resolving with the sales manager and the finance manger but broken promises and the run around is all I get after the sale was done. Keilly refused to give me the General managers name or contact information. This is exactly the treatment I have recieved after buying a new vehicle 7 days ago. This is the treatment a repeat customer , a repeat Handicapped customer gets. Handshakes and Honesty dont exist at this dealership. Buyers be ware.Mrs. Houstan did contact me to see if the situation could be resolved, im extremely grate to her for explaining certain procedures and atleast trying to resolve the issue i encountered! Finally the issue is resolved 8 daddy's later than promised , a few sorrys and thats all that is done to make up forvthier broken promises, its ashamed anything will be said to close a deal and afterwards the customer is second to new potential customers !I have never experienced this at any other dealership, very sad in this time and day. More

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Terrible service. I ordered a part online from them around two months ago. Gave my vin for the part on a 5.7 hemi, what I recieved was a part for a eco diesel. Its bee I ordered a part online from them around two months ago. Gave my vin for the part on a 5.7 hemi, what I recieved was a part for a eco diesel. Its been nearly two months, I have been on hold for almost two hour over 8 phone calls, and have sent 3 emails all of which have been ignored. The one and only time I got someone to talk to me about a week after receiving the part they admitted it was their mistake and said they would send me box to ship back for refund. No box and no further communication after that. Wouldn't go near this place ever again. More

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Great experience from start to finish! The team was honest, helpful, and made the car-buying process easy and stress-free. I’m very happy with my purchase and the level of customer service The team was honest, helpful, and made the car-buying process easy and stress-free. I’m very happy with my purchase and the level of customer service I received. Shout out to Sam Villegas our cars salesman and Spencer- Sales Manager for a quick, smooth experience! Highly recommend! More

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