Keith Bertrand
Keith Bertrand at Copeland Subaru Hyannis

Keith Bertrand | Page 2

Sales Manager

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

4.8
76 Reviews
4.8

76 Reviews

Write a Review

76 Reviews of Keith Bertrand

August 10, 2023

Dealership Rating
Employee Rating

Extremely friendly staff and probably one of the most enjoyable car buying experiences I’ve had. This is my first Subaru and already enjoy the car & its features. Our salesperson, Max, was very helpful More

by rchollenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Max Martin-Simmons

Aug 10, 2023

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Max and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

August 08, 2023

Dealership Rating
Employee Rating

Robert was very professional and helpful. Not so Sean the Business Manager. He was rude and tried to rush me through paperwork I was signing. I heard the couple after me telling him multip More

by sucliffy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn , Sean Bus. Mgr>

Aug 10, 2023

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

July 12, 2023

Dealership Rating
Employee Rating

Too soon to say. Hence only 3 stars. Very disappointed about dirty engine compartment which George made a last minute vain attempt to clean with a spray bottle and More

by Pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: George Costa

Jul 13, 2023

Copeland Subaru Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Pete and it's disappointing to learn that we missed the mark here. Bryan Scarpellini Managing Partner

July 05, 2023

Dealership Rating
Employee Rating

George Costa has now sold me a third Subaru and all sales were some of the most pleasant car buying experiences I have had. Honest, with a can do attitude and knows the business. He went out of his way to fi More

by DARIPPY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Costa

Jul 06, 2023

Copeland Subaru Hyannis responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car! We thank you for choosing Copeland Subaru Hyannis. We look forward to serving you for years to come. Bryan Scarpellini Managing Partner

May 23, 2023

Dealership Rating
Employee Rating

George was so helpful . He really went out of the way to help me . I had experience with other dealers . Now I will never go to another dealer. The service department w More

by LAUREL.Galvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Costa, Bryan Scarpellini, Patrick Packenham , Brittany Calle

May 24, 2023

Copeland Subaru Hyannis responded

Laurel, It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

April 04, 2023

Dealership Rating
Employee Rating

My salesman, Max is the bomb! ! Everyone there was very friendly, knowledgeable and helpful. I am thrilled with my new car. More

by Bajeum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 05, 2023

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that Max had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

February 24, 2023

Dealership Rating
Employee Rating

Everyone was helpful and treated us well the new location is very accessible with plenty of parklng Over all we had a good experience More

by Chisholm139
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: George Costa

Feb 26, 2023

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Copeland Subaru Hyannis are glad to have you as a customer. Bryan Scarpellini Managing Partner

October 28, 2022

Dealership Rating
Employee Rating

Excellent service from sales, service and sales management right into finance. They made the new car purchase process as smooth as possible! More

by SKIP8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Costa , Brittany Calle

Oct 31, 2022

Copeland Subaru Hyannis responded

Here at Copeland Subaru Hyannis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

October 24, 2022

Dealership Rating
Employee Rating

Clean & orderly. Everyone was Friendly. Robert introduced us to the Service dept managers, and this have never happen to us before! Robert was very informative about More

by dlandscape48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn , Brittany Calle

Oct 25, 2022

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert and our team met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

October 20, 2022

Dealership Rating
Employee Rating

Well I have purchased many vehicles over the years of driving, and will share my latest experience. Rob has sold me three Subarus over the last four years. He is knowledgeable, professional, sensitive to More

by BARBARA.F.STACK
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn, Patrick Fortin , Brittany Calle, Ron Linnell, Lucas and Essence in the Service Dept.

Oct 23, 2022

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

Oct 23, 2022

BARBARA.F.STACK responded

You are so welcome Brian. Good team at the dealership. From Keith, Rob, Brittany, Ron, Lucas & Essence - all attentive & consumer focused. Thank you

Apr 16, 2023

BARBARA.F.STACK responded

Another A one experience with this service center. Overheard Tristan helping another customer, and he was so professional, kind, clear, concise, and thorough. The same i have experienced every time i utilize the service center. This is a good team that represents the dealership. I have yet to encounter someone not deserving of high praise here.

2
...

Dealership Inventory (120 Vehicles)

new 2024 Subaru Outback car, priced at $37,577
2024 Subaru Outback
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2024 Subaru Outback car, priced at $33,818
2024 Subaru Outback
new
Crimson Red Pearl exterior
CVT
All-wheel Drive
new 2024 Subaru Outback car, priced at $39,817
2024 Subaru Outback
new
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2020 Subaru Forester car, priced at $20,479
2020 Subaru Forester
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2024 Subaru Solterra car, priced at $47,557
2024 Subaru Solterra
new
Cosmic White Pearl exterior
Unknown
All-wheel Drive
used 2021 Ford F-150 car, priced at $34,955
2021 Ford F-150
used
Oxford White exterior
Automatic
Four-wheel Drive