Keith Davis
Keith Davis at Acura of Berlin

Keith Davis | Page 21

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
356 Reviews
4.8

356 Reviews

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356 Reviews of Keith Davis

September 16, 2023

Dealership Rating
Employee Rating

Unfortunately I didn't receive the support that I needed. Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, More

by adaorable56
Recommend Dealer
No

Other Employees Tagged: Keith Davis

Sep 18, 2023

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rich Bird Service Manager 860-829-3786

Sep 21, 2023

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Braglia General Manger 860-829-3780

September 13, 2023

Dealership Rating
Employee Rating

Price was reasonable however they told me repair takes an hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiti More

by Jnv2306
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sharpe

Sep 14, 2023

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Tony Braglia General Manger 860-829-3780

September 12, 2023

Dealership Rating
Employee Rating

This dealership has provided constant and superior service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which giv More

by MTRACEY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sharpe

Sep 13, 2023

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

September 12, 2023

Dealership Rating
Employee Rating

Good Communication and very polite! they also took care of my vehicle needs and made sure it was in good condition! More

by ADIELPAREDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sharpe

Sep 13, 2023

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

September 12, 2023

Dealership Rating
Employee Rating

Muy buena atención , el personal es muy servicial y amable No se olviden de poner las galletitas More

by Ismael
Recommend Dealer
Yes
Sep 13, 2023

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

September 10, 2023

Dealership Rating
Employee Rating

They are very welcoming, respectful, and pleasant. They provided fast service and provided detailed feedback of the service. More

by JMATOS7445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

September 09, 2023

Dealership Rating
Employee Rating

I’ve brought my car to this location three times for service. I was told one thing on one occasion then when the car went back for the things it needed seemed like no one knew of what I was told would b More

by YYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Sharpe

Sep 13, 2023

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manger 860-829-3780

September 07, 2023

Dealership Rating
Employee Rating

Best car dealership and service in Berlin, CT. People who work there are extremely pleasant!!! Always nice to go to place you want to always come back to. More

by SARAH.DALFONSO1608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sharpe

Sep 08, 2023

Acura of Berlin responded

Thank you, Sarah, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

September 02, 2023

Dealership Rating
Employee Rating

Great service Attentive great feedback Helpful and accommodating I highly recommend them for all service More

by ARTHUR.MCDOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Casey, Larissa Hartline, Jessica Sharpe

Sep 05, 2023

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Arthur, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

September 01, 2023

Dealership Rating
Employee Rating

Helpful, friendly, prompt and great with communication. Would definitely continue to give them my business. More

by marissa.ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sharpe

Sep 01, 2023

Acura of Berlin responded

Thank you, Marissa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

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