Keith Fralin | Page 10

A great job by the entirestaff. I appreciate the very quick response. Overall everyone was very professional. I appreciate the very quick response. Overall everyone was very professional. More

by djkrause_cmafbdsp Verified Customer Verified Customer

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Service was great as always. I came for a scheduled maintenance and waited at the dealership. Everything was done quick and efficient. I came for a scheduled maintenance and waited at the dealership. Everything was done quick and efficient. More

by paul_kostadin Verified Customer Verified Customer

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Koons is the best! They are always professional and helpful. I’ve tried to use my local Hyundai and I’m disappointed every time. So I’ll drive the 15 miles to Koons - They are always professional and helpful. I’ve tried to use my local Hyundai and I’m disappointed every time. So I’ll drive the 15 miles to Koons - always. More

by hmerlo Verified Customer Verified Customer

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Amazing ppl easy and understandable. Rob Cast is amazing to work with. Happy with the Service Rob Cast is amazing to work with. Happy with the Service More

by Mo Verified Customer Verified Customer

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Daniel was extremely helpful with the whole care buying process. The dealership was nice and neat and every one was very knowledgeable and helpful! process. The dealership was nice and neat and every one was very knowledgeable and helpful! More

by lalahali95 Verified Customer Verified Customer

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Excellent service as always. Courteous staff and very prompt service which is what I have come to expect. Courteous staff and very prompt service which is what I have come to expect. More

by richard.a.behrmann Verified Customer Verified Customer

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Great dealership. The staff is always friendly and helpful. However, the first time I took my car in for a service appointment was because I had a nail in one tire. Ma The staff is always friendly and helpful. However, the first time I took my car in for a service appointment was because I had a nail in one tire. Maybe it's because I chose to drop it off and go elsewhere, but it took the whole day for them to realize they don't have my tire brand in stock, so they couldn't replace my tire yet. My appointment was 9:30am, but I wasn't given any updates via phone until about 2pm or 3pm. There were also some complications with retrieving my car after service closed because of some confusion with dealership phone numbers. I texted back the number that called me originally to give me the update, but they never received the text. When the service rep texted me that evening to explain he never received any message from me, it was from a totally different phone number, and then I received no reply from that number after I responded. I ended up retrieving my car for the night and coming back a few days later once they received their tire shipment. I don't blame the dealership for the phone number mishap, but I still don't know if my texts were ever received either time. Also, once I came back as a walk-in, I waited a few hours in the morning. Maybe I was in the bathroom when they called out my name, but I had to go up to the counter to check for my car and I'm not sure how long it was waiting ready for me. On the good side, originally the service rep quoted me a price for a different tire brand than what I had on my other tires. Once he realized his mistake, he still agreed to offer me the tire at that same price before telling me I had to wait a couple days for the tire shipment. More

by eli.marie0302 Verified Customer Verified Customer

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Great experience very straightforward and notified every step of the way will definitely be back next service. step of the way will definitely be back next service. More

by jalenmakis Verified Customer Verified Customer

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Michael was extremely helpful from the moment we arrived until we left. He took the time to show us every vehicle we were interested in without hesitation and provided detailed information about each one. O until we left. He took the time to show us every vehicle we were interested in without hesitation and provided detailed information about each one. Overall, this was the most efficient and pleasant dealership experience we’ve had. I will definitely be recommending this dealership in the future! More

by Amelia Monchez Verified Customer Verified Customer

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The team at Woodbridge Hyundai was amazing! Very professional, patient and pleasant to work with. Very professional, patient and pleasant to work with. More

by jonlmccoy Verified Customer Verified Customer

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