Keith Fralin | Page 11

The experience was horrible, the customer service reps, place u on hold 8 -12 mins at a time ur constantly getting transferred and the reps give u wrong information but wen u question it then they put u ba place u on hold 8 -12 mins at a time ur constantly getting transferred and the reps give u wrong information but wen u question it then they put u back on hold. They leave trash in your vehicle wen u pick up ur vehicle. Very dissatisfied with the service. More

by outterimage Verified Customer Verified Customer

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Sales personnel were pleasant, but we found a discrepancy with the vehicle it took me four trips to the dealership to finally get the vehicle back that wasn’t fully serviced. Nice to get your money but could with the vehicle it took me four trips to the dealership to finally get the vehicle back that wasn’t fully serviced. Nice to get your money but could care less after that. Do not recommend. More

by ditchdigger101 Verified Customer Verified Customer

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Great customer service, great staff, always helpful, great timing of services. Nice facility, nice accommodations. great timing of services. Nice facility, nice accommodations. More

by andres.nicholas Verified Customer Verified Customer

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They were helpful, knowledgeable and friendly. I would recommend this dealership to others. I Received good service when purchasing I would recommend this dealership to others. I Received good service when purchasing More

by ENG.ELAF2012 Verified Customer Verified Customer

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This was not a good experience. Keith made it right but I was not happy. The first Elantra N i purchased was keyed at the top, I made sure the Management understood that I took the Keith made it right but I was not happy. The first Elantra N i purchased was keyed at the top, I made sure the Management understood that I took the car right home. So it happened before the car was given to me. Long story short I got the car swapped out for a new unscathed car. A few weeks into owning the car I notice the PDI was not properly done. On the keyed car the spacers were still in the suspension. On the replacement model the air had not been let put of the tires. My tires could have blown put or warped my wheel, and Ill still need to insure the wheels are 100% okay. I expected way more for buying a brand new car. I treated the statf with respect but dont feel like that is what I got in return. Keith is the only person I trust at thst dealer because he attempted to make things right. I suspect Nick Bernicat is behind the damage on the keyed car but Keith stated the detailers noticed it. Nick did have possession of the car before it got to the dealer and something seemed off about him in general. I didnt get a good vibe from him despite me bringing him my business. I would never recommend him to anyone in any way shape or form. More

by Expected more. Verified Customer Verified Customer

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Very nice friendly, was in and out and they asked exactly what you need and keep you up to date what you need and keep you up to date More

by rivas.mario Verified Customer Verified Customer

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Greeted instantly, professional service, kept me informed, shuttled me to my home, very efficient, clean and friendly. informed, shuttled me to my home, very efficient, clean and friendly. More

by bjpviking Verified Customer Verified Customer

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The service was great and everything went smooth and fine. Reasonable cost and no issues. fine. Reasonable cost and no issues. More

by Saad Verified Customer Verified Customer

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Staff is very unprofessional , zero customer service. Be there and no one attends you unless you move forward Be there and no one attends you unless you move forward More

by sohail.awan1 Verified Customer Verified Customer

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The service department was fantastic with my vehicle repairs! They were quick with communication and helping me to get a rental vehicle to drive. And they were extra patient with all of my questions! repairs! They were quick with communication and helping me to get a rental vehicle to drive. And they were extra patient with all of my questions! More

by vhager2411 Verified Customer Verified Customer

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