Keith Fralin | Page 8

I recommend the Service Department but cannot recommend the sales department. They have a bureaucratic, repetitive and cumbersome system for selling cars. They didn't accept a valid Veterans card issued by the sales department. They have a bureaucratic, repetitive and cumbersome system for selling cars. They didn't accept a valid Veterans card issued by the VA as proof that I was a veteran - I needed an LES or a Virginia drivers license with the work "Veteran" on it. Although we had an appointment and specified the car that we were interested in, it took hours to get the ready with vague excuses about how much prep that they have to do. The couple adjacent to us had the same issue and threatened to walk out, as did we, when magically the cars appeared. Ours wasn't cleaned, although they did do a State inspection and I assume their 100+ point vehicle inspection. When all of the paperwork was competed and the deal done, we only received one fob for the vehicle because they couldn't find the other one. After several follow-ups on our part, we will finally receive our second fob next week - a total of 11 days after purchasing the car. We have to drive about an hour each direction to have the fob programmed for the car. I really wish that they would change their focus from institutionalized, archaic ways of selling vehicles that benefit only the dealership to a streamlined process that focuses on the customer and empowers the sales person to make a realistic deal rather than going through constant time xxxxxxx back and forth negotiations with 2nd layer management. More

by joew22191 Verified Customer Verified Customer

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Customer service was amazing. From the moment of submitting an inquiry to physically coming in. Nick was amazing. Will be coming back to him specifically. From the moment of submitting an inquiry to physically coming in. Nick was amazing. Will be coming back to him specifically. More

by alexisreed24 Verified Customer Verified Customer

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Accessories cost too much. No free accessories were given to customers no further comments.s No free accessories were given to customers no further comments.s More

by tlawson01 Verified Customer Verified Customer

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Not sure why a simple oil change took 1. 5 hours , th elongest oil change I have experienced 5 hours , th elongest oil change I have experienced More

by dmbank12 Verified Customer Verified Customer

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I've only been this and the one in Manassas dealerships but this one was definitely the better one. The restroom was larger and has on stall with expanded space for disabled individuals. It was also pretty but this one was definitely the better one. The restroom was larger and has on stall with expanded space for disabled individuals. It was also pretty clean. The waiting area was also cooler. The Manassas waiting area is exposed to the sun so it is warmer and can become uncomfortable if waiting for hours. More ample seating with more cushioned seats. I didn't get a paper print out of the maintenance done, but I was send forms electronically which I really like! I don't have to ensure that I scan the paper version to store them. I can just download them and they are more detailed with logs of prior visits as well. They let me know that this would be my last covered service and also pointed out that my state inspection needed to be renewed, which I forgot about. More

by JY Verified Customer Verified Customer

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The service was really good, time to spend there is good and I feel comfortable waiting for my car and I feel comfortable waiting for my car More

by blancasegura60 Verified Customer Verified Customer

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They are very easy to work with. The Sales personal were great to work with The Sales personal were great to work with More

by larry.a.lance Verified Customer Verified Customer

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Very poor communication. Took my car in for a recall, oil change, and to get my non working key fob to recognize my car. Could not get any answers on what was wrong with my k Took my car in for a recall, oil change, and to get my non working key fob to recognize my car. Could not get any answers on what was wrong with my key fob, they had my car for 3 days with no answer to the problem. Didn’t even bother to give me the low down on what went on while they had my car when I went to pick it up. Just gave me the key and said my car was somewhere in the lot. xxx. Don’t go here More

by kamoody004 Verified Customer Verified Customer

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Great job. Thank you. The associates were friendly. My appointment was set promptly with no hassle. Thank you. The associates were friendly. My appointment was set promptly with no hassle. More

by teeviv Verified Customer Verified Customer

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Great sales department and sales people. Warm and friendly in a low pressure environment. Lloyd is amazing! Warm and friendly in a low pressure environment. Lloyd is amazing! More

by ysong2000 Verified Customer Verified Customer

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