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Keith Mattingly
291 Reviews
Dealership Experience
6 yrs, 8 mos
Industry Experience
28 yrs, 5 mos
291 Reviews
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291 Reviews of Keith Mattingly
December 29, 2023
They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More
by sarah54
Other Employees Tagged: Eric Weiss , Julie Mei
November 16, 2023
Consistently good experience with both sales and service teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer support that organized the tow truck to get the car to the service and the service team provided a loaner. They fixed the issue pretty fast. Overall, great! More
by Tatiana
Other Employees Tagged: Julie Mei
November 13, 2023
1 day ago Terrible experience! Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this was after waiting for about 5 hours) & that I would need to rent a car as they needed the entire day to complete the job. When they gave me back my car, the emergency brake was broken. I then rented a car for the day & informed the service manager that the emergency brake was not put back together correctly. They then determined the amplifier was the problem (after taking the interior of the car apart to check the wiring). I scheduled another time to bring the car in & wait for the repair. After a few hours they informed me it could not be completed that day & they would arrange for a loaner at no charge. The next day the informed me they needed to order a part so they could fix the emergency brake, which they did. I brought the car in on a Thursday & it took until the following Tuesday to get my car back. When I looked into the trunk to check it out it was filthy. So I mentioned my disappointment to the service manager who then became very upset & complained about how many hours it took to fix the emergency brake & that he wouldn’t fix it for free in the future. I reminded him it was his technician that broke it ! He was not pleased & told me he would charge me more in the future! Byron Speckmann More
by Byron
October 06, 2023
I have consistently had positive experiences with Secor in New London Ct. The staff is polite, informative, and helpful. I bought my Volvo here and I service it at this location as well. in New London Ct. The staff is polite, informative, and helpful. I bought my Volvo here and I service it at this location as well. More
by diannschreck68
Other Employees Tagged: Julie Mei
September 28, 2023
I had my 120K service this week at SECOR Volvo in New London, CT. The work was completed in the time promised. There were two extra services necessary which I had expected. The workmanship at this dealer London, CT. The work was completed in the time promised. There were two extra services necessary which I had expected. The workmanship at this dealership is always top notch. Very pleased with the entire experience. Clean and comfortable waiting area. More
by WBILLEJ
August 26, 2023
Excellent from service check-in to finish. Love the carwash! Love the waiting area. Keith M is great! Love the carwash! Love the waiting area. Keith M is great! More
by gerhard krauland
Other Employees Tagged: Stephen Plona
August 21, 2023
we have purchased and serviced here for 11 years- never a bad experience- highly recommend bad experience- highly recommend More
by brady
Other Employees Tagged: Eric Weiss, Steve Matters , Julie Mei
August 08, 2023
Excellent service car was taken in right away and finished ahead of time and fixed right. finished ahead of time and fixed right. More
by umakeithappen.js
Other Employees Tagged: Eric Weiss
June 10, 2023
Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More
by katseyes0072000
Other Employees Tagged: Eric Weiss , Julie Mei
May 30, 2023
Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Superb service! More
by Josie Navin
Other Employees Tagged: Eric Weiss , Julie Mei
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