Keith Mattingly | Page 17

Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service staff. Good advise on tire wear. Prompt service More

by SERGIOCASILLASFACSFASCRS Verified Customer Verified Customer

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Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during holiday season.. Many thanks, Secor Service! More

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They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More

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Consistently good experience with both sales and service teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer support that organized the tow truck to get the car to the service and the service team provided a loaner. They fixed the issue pretty fast. Overall, great! More

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1 day ago Terrible experience! Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this was after waiting for about 5 hours) & that I would need to rent a car as they needed the entire day to complete the job. When they gave me back my car, the emergency brake was broken. I then rented a car for the day & informed the service manager that the emergency brake was not put back together correctly. They then determined the amplifier was the problem (after taking the interior of the car apart to check the wiring). I scheduled another time to bring the car in & wait for the repair. After a few hours they informed me it could not be completed that day & they would arrange for a loaner at no charge. The next day the informed me they needed to order a part so they could fix the emergency brake, which they did. I brought the car in on a Thursday & it took until the following Tuesday to get my car back. When I looked into the trunk to check it out it was filthy. So I mentioned my disappointment to the service manager who then became very upset & complained about how many hours it took to fix the emergency brake & that he wouldn’t fix it for free in the future. I reminded him it was his technician that broke it ! He was not pleased & told me he would charge me more in the future! Byron Speckmann More

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I have consistently had positive experiences with Secor in New London Ct. The staff is polite, informative, and helpful. I bought my Volvo here and I service it at this location as well. in New London Ct. The staff is polite, informative, and helpful. I bought my Volvo here and I service it at this location as well. More

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I had my 120K service this week at SECOR Volvo in New London, CT. The work was completed in the time promised. There were two extra services necessary which I had expected. The workmanship at this dealer London, CT. The work was completed in the time promised. There were two extra services necessary which I had expected. The workmanship at this dealership is always top notch. Very pleased with the entire experience. Clean and comfortable waiting area. More

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Excellent from service check-in to finish. Love the carwash! Love the waiting area. Keith M is great! Love the carwash! Love the waiting area. Keith M is great! More

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we have purchased and serviced here for 11 years- never a bad experience- highly recommend bad experience- highly recommend More

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Excellent service car was taken in right away and finished ahead of time and fixed right. finished ahead of time and fixed right. More

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