Keith Mattingly | Page 16

I purchased a car from Volvo Secor in New London and it has been a fight from the moment the salesperson said "not all cars come with mats" when I pointed out that mine were missing and I would stop in to has been a fight from the moment the salesperson said "not all cars come with mats" when I pointed out that mine were missing and I would stop in to get them. She then insisted on making sure I knew the mats she was giving me was a gift, and they are not required to supply them to the customer. I know they were there when I test drove the car, so after a 35,000 purchase I think there should be car mats protecting my investment. NOT A GIFT. I started getting error messages and took the car back 3 times for repair for the same issue. Each time returning the car indicating it has been resolved, and showing me was was fixed/replaced/tightened up loose wires, etc. The 4th time I got the same error message I reached out to corporate, who sent me back to the same dealership for repair (did I mention the dealership is 45 min to 1 hr away??), and they returned it stating it was fixed, for a 4th time. SAME message pops up this week and I call corporate, who instructs me (the customer) to make an appointment at a Volvo dealership of my choice, bring it to them, call corporate back to let them know the date I scheduled it for, and I do all the leg work for a car that I believed was FUNCTIONAL at the time of purchase, and I have been doing nothing but running around trying to get it repaired. NOW corporate wants me to do their job, yet again, and inconvenience myself for a 5th time for THEIR MISTAKES! This is insanity but this experience alone will push me to a different car next time. Awful experience from the beginning and I am STILL fighting with them and my car is STILL not working properly. More

by LINDA.LINCOLN Verified Customer Verified Customer

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Secor fit me into their busy schedule and Performed service while i waited. Great staff service while i waited. Great staff More

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Secor Volvo service department has always been very attentive to me and any issue my vehicle has had. Very pleased with their service! attentive to me and any issue my vehicle has had. Very pleased with their service! More

by JILLINGER Verified Customer Verified Customer

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Great service. They pursue even the smallest issue I mention. I trust the service I get with Secor They pursue even the smallest issue I mention. I trust the service I get with Secor More

by BELLPLACE60 Verified Customer Verified Customer

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Everyone eas professional and helpful. I received excellent customer service and my car was fixed in a timely manner. I received excellent customer service and my car was fixed in a timely manner. More

by SKPARSONS06 Verified Customer Verified Customer

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Dealership was good, car was not. Not a good Volvo experience. Not likely to purchase or recommend Volvo. Not a good Volvo experience. Not likely to purchase or recommend Volvo. More

by THOMAS.FITZMAURICE Verified Customer Verified Customer

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I came prepared to wait all morning for my car to be ready, but it took far less time than expected and they did a great job. I've always been very satisfied with this dealership! ready, but it took far less time than expected and they did a great job. I've always been very satisfied with this dealership! More

by CAROL_L_CHERRY Verified Customer Verified Customer

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Engine light went on, got me in very quickly, courteous staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! More

by FRW Verified Customer Verified Customer

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Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service staff. Good advise on tire wear. Prompt service More

by SERGIOCASILLASFACSFASCRS Verified Customer Verified Customer

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Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during holiday season.. Many thanks, Secor Service! More

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