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Keith Mattingly

Overview Reviews (293) Inventory (108)

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Keith Mattingly

Keith Mattingly | Page 25

Service Advisor

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.7

293 Reviews

Overview Reviews (293) Inventory (108)

Dealership Experience

6 yrs, 10 mos

Industry Experience

28 yrs, 7 mos

4.7

293 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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293 Reviews of Keith Mattingly

December 18, 2021

Dealership Rating

Employee Rating

Ridiculous wait time to get your car in for problems that are covered under warranty and the same problem occurred repeatedly. Never able to use a loaner vehicle after purchasing a 60k + vehicle. Never will are covered under warranty and the same problem occurred repeatedly. Never able to use a loaner vehicle after purchasing a 60k + vehicle. Never will I ever do business there again. And I got rid of that car. More

by Lovesdogs860

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Eric Weiss , Julie Mei

Dec 20, 2021 -

Secor Volvo Cars responded

We are very sorry to learn of your experience .As with all businesses today we are dealing with pandemic situations with manpower,parts,oil,etc If you do have a moment we would like to learn more about your situation. Please feel free to give me a call to review. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Dec 21, 2021 -

Lovesdogs860 responded

There is no reason to discuss this further. I traded in that lemon and bought a new Volvo from Mitchell Volvo of Simsbury. It was the best car buying experience I have ever had. I will never purchase or derive a Volvo at Secor Volvo again.

December 13, 2021

Dealership Rating

Employee Rating

Great place to do business would bring my Volvo back for service anytime waited less than 1 hr service anytime waited less than 1 hr More

by Hv443

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Weiss , Julie Mei

December 11, 2021

Dealership Rating

Employee Rating

Well done work in a timely fashion. Car was left and returned in perfect condition returned in perfect condition More

by Mark

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Laura Phillips

Dec 13, 2021 -

Secor Volvo Cars responded

Thank you for the great review, Mark! ~The Secor Team

December 04, 2021

Dealership Rating

Employee Rating

Work done right. Professional and on time. No drama or unexpected outcomes. Appreciate the good experience. unexpected outcomes. Appreciate the good experience. More

by WLee

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Weiss , Julie Mei

November 23, 2021

Dealership Rating

Employee Rating

Terrific service and timely response to my needs. Car was returned washed, desk manager addressed my concerns. Very satisfied returned washed, desk manager addressed my concerns. Very satisfied More

by Mark

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Julie Mei, Laura Phillips

Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for the great review! ~The Secor Team

November 23, 2021

Dealership Rating

Employee Rating

Super service. A reliable and very attentive staff. Trust my car with this dealer. Thanks my car with this dealer. Thanks More

by JILLYFISCHER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Weiss , Julie Mei

Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for making us your trusted dealer. We greatly appreciate your business. We hope that you have a great Holiday Season! ~The Secor Team

November 23, 2021

Dealership Rating

Employee Rating

As usual, everything was done proficiently and efficiently! However who ever made up this survey thinks I need more words (15) to say they did a good job. Generator of survey needs to go back to efficiently! However who ever made up this survey thinks I need more words (15) to say they did a good job. Generator of survey needs to go back to grammar school! More

by RGWRAIGHT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for leaving us a great review! Unfortunately DealerRater themselves require the wording to make sure that a real person is leaving the message and it is not bot related review ratings. Thank you for being a loyal Service Customer! ~The Secor Team

November 20, 2021

Dealership Rating

Employee Rating

Always feels like WE are putting Secor out - either making an appointment or in person making an appointment or in person More

by Ct Volvo Owner

Customer Service

Friendliness

Recommend Dealer

Other Employees Tagged: Eric Weiss , Julie Mei

Nov 22, 2021 -

Secor Volvo Cars responded

We were sorry to learn of your concerns.No customer should ever feel as they are "putting someone out". Please give me a call so I can get more details and help.Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

November 04, 2021

Dealership Rating

Employee Rating

Flexible and fast they are very courteous and the facility was clean. Appreciate them accommodating my schedule. facility was clean. Appreciate them accommodating my schedule. More

by brionbonk

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Weiss

Nov 05, 2021 -

Secor Volvo Cars responded

Thank you for the great feedback! We appreciate you taking the time to share the story of your visit. ~The Secor Team

October 31, 2021

Dealership Rating

Employee Rating

Attentive and efficient.In and out in record time.Thought it would be 3 hrs but done in just over 1.Yeah! it would be 3 hrs but done in just over 1.Yeah! More

by AFSCRANTON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 04, 2021 -

Secor Volvo Cars responded

Thank you for sharing the story of your Service visit with us! Please let Eric Weiss, the Service Director, know what we could do to make it a 5-Star Experience next time you are in. We greatly appreciate the opportunity for the feedback to help us constantly improve. ~The Secor Team

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