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Keith Mattingly
296 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
28 yrs, 7 mos
296 Reviews
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296 Reviews of Keith Mattingly
December 02, 2024
I used the wildcard coupon that was on your website to apply towards new rear breaks totaling $945 however I was only given $100 off and not the full 15% which the coupon stated. I mention that when I pai apply towards new rear breaks totaling $945 however I was only given $100 off and not the full 15% which the coupon stated. I mention that when I paid and person at desk said “do you want me to charge you a $1000?” I kept quiet but I was not given the 15% off as your coupon stated. I usually go to gengras volvo in North Haven but traveled out of the way since you had this coupon. More
by RICHGOENNE
Verified Customer
November 28, 2024
This is our fourth Volvo from Secor’s in New London. I wouldn’t buy from any other dealership. They are responsive, professional and friendly. I wouldn’t buy from any other dealership. They are responsive, professional and friendly. More
by aprilmichas
Other Employees Tagged: Eric Weiss, Steve Matters, Kayleigh Sweet , Julie Mei, John Pasternak, Steve Plona
November 20, 2024
Excellent service and care. You can see that they treat your vehicle with the same attention and respect as if it were their own family's. You can see that they treat your vehicle with the same attention and respect as if it were their own family's. More
by dlbinkley
Other Employees Tagged: Eric Weiss , Julie Mei
November 02, 2024
Excellent service, professional, polite , informative. It is a pleasure to have our Volvo serviced at Secor. We will be back, whether it is for service or another new purchase. It is a pleasure to have our Volvo serviced at Secor. We will be back, whether it is for service or another new purchase. More
by riversidebillings
Other Employees Tagged: Julie Mei
October 29, 2024
The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More
by znd121
Other Employees Tagged: Eric Weiss , Julie Mei
October 29, 2024
I was greated by Kieth who was very welcoming, polite, gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. I have a very pleasant conversation with Charlie Secor in the reception area. The entire experience couldn't have been more pleasant. More
by ssmithdmd
October 24, 2024
Secor Volvo has always provided outstanding service. They recalibrated my airbag sensor within an hour of my calling the Service Department. They recalibrated my airbag sensor within an hour of my calling the Service Department. More
by gaida.fuller
Other Employees Tagged: Diane Gebhard
