Keith Mattingly | Page 7

Excellent service, professional, polite , informative. It is a pleasure to have our Volvo serviced at Secor. We will be back, whether it is for service or another new purchase. It is a pleasure to have our Volvo serviced at Secor. We will be back, whether it is for service or another new purchase. More

by riversidebillings Verified Customer Verified Customer

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The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More

by znd121 Verified Customer Verified Customer

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I was greated by Kieth who was very welcoming, polite, gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. I have a very pleasant conversation with Charlie Secor in the reception area. The entire experience couldn't have been more pleasant. More

by ssmithdmd Verified Customer Verified Customer

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Always a pleasure working with the team at Secor Volvo. Friendly employees, clean and welcoming waiting space. Friendly employees, clean and welcoming waiting space. More

by mzmedenciy Verified Customer Verified Customer

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Secor Volvo has always provided outstanding service. They recalibrated my airbag sensor within an hour of my calling the Service Department. They recalibrated my airbag sensor within an hour of my calling the Service Department. More

by gaida.fuller Verified Customer Verified Customer

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Secor provides very prompt and courteous service and highly recommend them to anyone needing sertvice highly recommend them to anyone needing sertvice More

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They took very good care of my car and now runs nice and quiet like an electric vehicle should quiet like an electric vehicle should More

by LESLIE.SANDIN Verified Customer Verified Customer

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Everything was satisfactory. I didn't appreciate having to walk up the hill in the wet weather to retrieve my car. I don't want to through anyone under the bus here. I believe t I didn't appreciate having to walk up the hill in the wet weather to retrieve my car. I don't want to through anyone under the bus here. I believe the person did mumble something about getting the car. I guess I just don't look 80 yrs. of age yet, lucky me! More

by NWINK70 Verified Customer Verified Customer

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Responsive, attentive, professional, detail oriented, eager to please and serve, knowledgeable, informative, appreciative, excellent pre and post appointment communication. Outstanding staff in every cap eager to please and serve, knowledgeable, informative, appreciative, excellent pre and post appointment communication. Outstanding staff in every capacity!! More

by KC Verified Customer Verified Customer

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Pleased with the overall experience with Secor Volvo. Staff is professional with good communication facility is clean and well kept work performed in a timely manner and as quote. Highly recommend. Staff is professional with good communication facility is clean and well kept work performed in a timely manner and as quote. Highly recommend. More

by mrobinson160 Verified Customer Verified Customer

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