Keith Osier | Page 25

Excellent customer service Keit, Patrick and all the service staffs deserve a great hand shake. They are the best. I will strongly recommend ford to all. Thank you so much. Keit, Patrick and all the service staffs deserve a great hand shake. They are the best. I will strongly recommend ford to all. Thank you so much. More

by aanih Verified Customer Verified Customer

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R+ for service! The excellent rating was given as I had excellent service from Darrin VanOrden, He was excellent in communication and getting back to me explaining The excellent rating was given as I had excellent service from Darrin VanOrden, He was excellent in communication and getting back to me explaining to me for the truck repair.That really means a lot to us bringing our vehicles in to you. Also great was Al Rosseter. Thank you, Judy Klauck More

by RKLAUCK Verified Customer Verified Customer

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Over Priced Labor Vehicle was in for Recall Notice and Inspection. Needed new rear shocks for my 2010 Ford Escape to pass inspection, these were not struts where the sp Vehicle was in for Recall Notice and Inspection. Needed new rear shocks for my 2010 Ford Escape to pass inspection, these were not struts where the springs needed removed and compressed, just regular 2 point fixed locations. Price per shock was OK, but Labor to install was over $225. I have been to other service garages over 40 years and Never paid this much for installation, but I needed the inspection done as it was the end of the month. I would highly question the labor rate if other work is required again. More

by mbilly Verified Customer Verified Customer

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routine maintenence and state inspection Overall the usual experience of being greeted and also the usual short stint in the waiting room. Everyone is more than pleasant to deal with. Also I Overall the usual experience of being greeted and also the usual short stint in the waiting room. Everyone is more than pleasant to deal with. Also I get a quiet time to read my books. :) More

by akelly4 Verified Customer Verified Customer

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Comfortable, I trust them I have been coming to the dealership since I purchased the vehicle. Darren and his team always make me feel like one of the family and welcome. I tr I have been coming to the dealership since I purchased the vehicle. Darren and his team always make me feel like one of the family and welcome. I trust him and he takes my concerns seriously. I would bring any car I own here. I know that I will get an honest job done. More

by kyderr Verified Customer Verified Customer

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Always friendly Love this dealership....all staff has been friendly and helpful.....they are also understanding to all concerns and needs....I plan on buying my next Love this dealership....all staff has been friendly and helpful.....they are also understanding to all concerns and needs....I plan on buying my next vehicle at this dealer.. More

by PHYLLISDIXON46 Verified Customer Verified Customer

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Inspection- oil change Was going out of town and needed an inspection before doing so. I dropped by the dealership and Darren got me right in and taken care of. I was in and Was going out of town and needed an inspection before doing so. I dropped by the dealership and Darren got me right in and taken care of. I was in and out in a flash and never felt like I was imposing on them by simply stopping by without an appt. More

by tljh Verified Customer Verified Customer

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What I have come to expect I have purchased several vehicles from Cortese in Henrietta and have all my service done there - everyone is a pleasure to deal with and the service d I have purchased several vehicles from Cortese in Henrietta and have all my service done there - everyone is a pleasure to deal with and the service department makes scheduling easy More

by spmremodeling37 Verified Customer Verified Customer

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OIL CHANGE I was in and out of the Service depr.in anout an hr. After, leaving in my message center it was still telling me to change oil so i have to go back to I was in and out of the Service depr.in anout an hr. After, leaving in my message center it was still telling me to change oil so i have to go back to have sensor rechecked. More

by EASONTE Verified Customer Verified Customer

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FANTASTIC SERVICE!! We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car looked brand new!!! Everything shines!!! Not only did they do a terrific job cleaning, polishing and waxing the vehicle but after I made the appointment I received (2) confirmations of the time and date; after dropping off the vehicle, I received a text asking if while we were waiting was there anything else they could do to make the wait more pleasant then, the shuttle brought my husband to work. EVERYTIME we have any dealings with Cortese, it just reaffirms that we chose the BEST dealership in the area to purchase and service our vehicles. Everyone that we have dealt with both this time and in the past go above and beyond to provide fantastic customer service!!! THANK YOU CORTESE FORD!! More

by deb.latta Verified Customer Verified Customer

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