Keith Osier | Page 26

Saturday with no appointment Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me remindi Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me reminding to get service, etc. people smile. great crew at Cortese More

by joeconiglio Verified Customer Verified Customer

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No problems. Did oil change & tire rotation .check other things not on the list. Wipers install.Truck was still clean after work was done, Took me in before my Did oil change & tire rotation .check other things not on the list. Wipers install.Truck was still clean after work was done, Took me in before my appointment time. More

by WWW.MR.BERG1958 Verified Customer Verified Customer

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AMAZING CUSTOMER SERVICE!!! For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly t For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly treated with honest & terrific customer service! Starting with Shane Chapin (Sales Manager); Keith & Darren in the Service Department; Laura King in Sales, they never hesitate to go above and beyond helping us with our vehicle needs!! We will always recommend Cortese to our friends, family and co-workers!! More

by deb.latta Verified Customer Verified Customer

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Fast and easy When I called to make the appointment I was able to get in very quickly. I needed an oil change and tire rotation as well as a NYS inspection. I went When I called to make the appointment I was able to get in very quickly. I needed an oil change and tire rotation as well as a NYS inspection. I went in and the gentleman who helped me was very friendly. I waited for my car while it was being worked on which didn’t seem to take long at all. When it was done the same person came to get me. Overall a great experience. I will be back again! More

by HEATHERSIMONS83 Verified Customer Verified Customer

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Found a new vheichel for the right price Short and sweet answer is my old car died and need a new one. Sales personnel Jack Hawes under stood my situation and found 3 vehicles in my price ra Short and sweet answer is my old car died and need a new one. Sales personnel Jack Hawes under stood my situation and found 3 vehicles in my price range all I had do was pick one wanted. Picking the one I wanted was the only hard part. More

by kenmartinkenny Verified Customer Verified Customer

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Tops in the area We have been using the Cortese Ford dealership since we moved to the area almost 18 years ago. We have purchased 4 new Fords from Cortese over the yea We have been using the Cortese Ford dealership since we moved to the area almost 18 years ago. We have purchased 4 new Fords from Cortese over the years and are planning for another one this fall. We keep bringing our Fords back to the dealership for service even off of warranty, because we trust Keith and the team to do what is needed, and not run up a bill on "might need to be done" things. In fact, I had spoken to Keith about bringing my CTS V to Cortese Ford since I had purchased it out of town, but discovered it would have voided the warranty. More

by jpeg Verified Customer Verified Customer

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Always a pleasure! It's always a pleasure to have my vehicle serviced at Cortese! Very professional and courteous. Very relaxing waiting room with televisions and fresh It's always a pleasure to have my vehicle serviced at Cortese! Very professional and courteous. Very relaxing waiting room with televisions and fresh coffee. More

by lew57ski Verified Customer Verified Customer

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Great Experience As always, I get treated with friendly faces and get my service needs expedited quickly. Everyone connected to the service group are always there to h As always, I get treated with friendly faces and get my service needs expedited quickly. Everyone connected to the service group are always there to help. More

by gosman Verified Customer Verified Customer

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Always there for me Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work More

by DARRENVO Verified Customer Verified Customer

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Cortese is the definition of great customer service!! This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found that 100 miles away from Ithaca, NY, where I reside, there was a Ford dealer in Rochester, NY that had a few of these very exclusive and hard to acquire cars on their lot. I arrived with my 2016 Honda C-RV with 2500 miles on the odometer, with the new car interior smell still prevalent. I parked the Honda, I nosed around the 3 RS cars that they had on display and decided to find a salesperson to give me some more info and a test drive. I had no idea that when Leah Gardiner approached me with a smile, and extending her right hand to shake mine that I was "finally" going to experience truly enthusiastic salesmanship and be introduced to what great customer service was. Simply said, I asked my questions and I got answers. I asked for a test drive prior to possibly purchasing this $50k pocket rocket and with, as I would describe, salesperson Leah Gardiner, almost cheering that she was going to finally get a ride in a Focus RS. The test drive went great and I decided to trade in the virtually new Honda on the spot. Cortese Ford offered me exactly what I paid for the Honda a couple months earlier and I was very pleased. A couple days later I arrived at Cortese Ford to take my new toy home. The F & I department at Cortese got me a great interest rate of 2.4% for 36 months, all the paperwork was in order and had carefully loaded the extra set of wheels and tires into the hatchback, paying close attention to put padding and materials under and around the item so that the interior would not be damaged. After actually getting congratulations from a variety of employees at Cortese Ford for purchasing this "hard to find" and special Focus RS. After an extensive reveiw and explanation of how the ammenities and displays in this packed with technology RS could be accessed and modified to meet my needs.....the paperwork was signed and off I went back to Ithaca, NY. Now, there were some issues when I got back home.... The car cover was missing and a special socket needed to remove the wheels was nowhere to be found. I called Leah Gardiner, my salesperson. No problem, 1 day later the car cover arrived overnight. It seems that it was a simple oversight when the car was loaded with all the tires and wheels. The socket arrived within days directly from Ford. Problems solved. By the way the Cortese dealership called and/or texted me, when appropriate, to make sure that indeed both items had arrived at my residence and that I was pleased.......again customer service that cares about the details. Lastly, and here is the best part about Cortese Ford customer service..... I had a part on my Focus RS that was secured improperly during the initial manufacturing process apparently. The costs to replace the items was about $2k. I called Cortese Ford and spoke with Keith Osier, told him my predicament with my 600 miles on the clock RS. Within 1 hour, YES, 1 hour he had located all the parts, had instigated having all the parts expedited to Cortese Ford immediately. Keith Osier and Patrick Zimmerman scheduled a convenient time for me to drive up to Rochester, NY (200 miles round trip) and have everything in hand to fix the car in a few hours. No questions, no disparaging and/or accusatory questions (as I got from my "local" Ford dealer) just a, “We got you covered Kerry, NO PROBLEM.” In conclusion, I have not had this kind of attention from a dealership ever. From Leah to Keith to Patrick to the General Manager Ron Christiano (who called to say thanks for choosing Cortese Ford and assuere me that the warranty issues would be addressed quickly). I have owned in the past or own currently own Maserati, Porsche, Ferrari, Lotus, Aston Martin, Chevrolet, Toyota, Suzuki, VW, Honda, etc. and Ford cars and trucks....Cortese Ford is the best customer service, attention, interaction and care I have received in my 45+ years of car buying. Thanks to ALL at Cortese for providing great service before during and after the sale. I will gladly travel the 200 miles to Cortese Ford ton have my car(s) serviced. When you open a dictionary to get a definition of “customer service”….Cortese Ford should be the picture displayed. Enough said!! Kerry W. Ithaca, NY More

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