Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency | Page 30

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
371 Reviews
4.9

371 Reviews

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371 Reviews of Keith Shockency

August 27, 2019

Dealership Rating

Oil Change & Tire Rotation While I was at work my husband took my car to get serviced. I received a call later in the day stating that after my husband had left the service cent More

by Brett3
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle, UNKNOWN

Sep 04, 2019

Lima Auto Mall responded

The staff here at Lima Automall would like to sincerely apologize for this unfortunate mistake. We strive for excellence in our repairs and service that is provided here and we unfortunately did not meet our own as well as your expectations on this visit. As such, we acknowledged the mistake, cleaned the vehicle, confirmed our repair and offered to refund the cost for the visit that day. While 100% perfection is not always possible, we will continue to maintain that as our goal for all services and repairs that we conduct here. We thank you for your understanding and patience and look forward to working with you moving forward. If you have any questions or concerns moving forward, please don't hesitate to reach out to us so that we may help! 419-993-6000

August 22, 2019

Dealership Rating
Employee Rating

Inspection and recall Their service was done in a very timely way. I was very impressed with the time and courtesy provided. I don't remember the guys names. we More

by JANPARKER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Their we're 3 guys that did the work but I don't know their names.

August 07, 2019

Dealership Rating
Employee Rating

Great service! As always, the service department was efficient and thorough! Couldn’t ask for more! Thanks for all that you do for our family of vehicles! I alway More

by DBODEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb

August 03, 2019

Dealership Rating
Employee Rating

Always AWESOME !! Final invoice came in under estimate and was completed before estimated completion time, this is just how this department conducts daily business..... More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle, Luke Taylor, Caleb Lovejoy

August 01, 2019

Dealership Rating
Employee Rating

Repair/Service I had my corvette repaired from an accident and serviced for a noise problem. I am 100% completely satisfied that my car is fixed to my full expectat More

by LBONIFAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luke Taylor

July 24, 2019

Dealership Rating
Employee Rating

Got Fixed Had a problem with my Buick and they fixed it . Sounds and runs Great. I appreciate that you got my car back in and fixed it. Thank you More

by jean3854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 19, 2019

Dealership Rating
Employee Rating

Fast service. I was met as I drove in the door with a friendly greeting. We discussed service and I was in the lounge area in less than 2 min. More

by waskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 18, 2019

Dealership Rating
Employee Rating

The employees were very nice. It was like they were your family. They were helpful and nice . They were friendly and didn't treat you like a number.. It was my first time there and More

by judymannburk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle

July 17, 2019

Dealership Rating
Employee Rating

Service The service on my car was great. The man I worked with in the service department was very friendly and knowledgable. The service at the cashier coun More

by mwise95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DIANE RESCH, Cashier

Jul 31, 2019

Lima Auto Mall responded

As a dealership owned by the same family and having done business in the same town for over 100 years, we strive to make the entire experience here a great one. We apologize that your total experience did not meet that expectation. That said, we appreciate and have handled your concern with the staff here and look forward to creating a better experience for you on your next visit. Thank you again for your business and if you have any further questions, please reach out to us at 419-993-6000.

July 16, 2019

Dealership Rating
Employee Rating

Needed repairs following accident The dealership made it an incredibly easy process for me, they worked well with my insurance company and the work they did is excellent. They even mad More

by TRINITYXMICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luke Taylor

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