Keith Stone | Page 3

It was a very relaxing, easy and joyful experience working with the sales team at Masters GMC. I would highly recommend this dealership to anyone looking to but a new or used vehicle. working with the sales team at Masters GMC. I would highly recommend this dealership to anyone looking to but a new or used vehicle. More

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Everyone was very friendly! Went in on Christmas Eve and left with a truck! Thankful for everyone who helped make it happen! left with a truck! Thankful for everyone who helped make it happen! More

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Our family trusts Master so much we bought our last vehicle sight unseen. Even though there are few cars available, they met every deadline and kept us informed about each step. They’ve answered every vehicle sight unseen. Even though there are few cars available, they met every deadline and kept us informed about each step. They’ve answered every question we had and made buying a smooth easy pleasant process. Appreciate all the help from Gene! Made us feel appreciated too. Great job from start to finish, and are still there when we have questions! Thank you to everyone at Master GMC! More

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I have purchased a lot of vehicles and this was one of the best experiences I’ve ever had. the best experiences I’ve ever had. More

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I have been buying cars for over 30 years. Today I had the absolute best experience ever. I promised my Son-in-Law that I would call the salesperson he worked with when he bought his truck last year. Seve the absolute best experience ever. I promised my Son-in-Law that I would call the salesperson he worked with when he bought his truck last year. Several months later, I called Master Buick GMC and asked to speak to Sue. Unfortunately, Sue was on a well-deserved vacation. The Receptionist transferred me to Sue’s sales manager, Eddie. Eddie was so upbeat, and he explained that Master Buick Sales Staff did not work on commission but worked as a team. Eddie’s enthusiasm prompted me to stop by and see what they had on the used car lot. As I drove to the lot, I noticed a new truck priced within my range for a used truck. I stepped out to look at the Vehicle, and a friendly salesman, Wade, I think, walked out to greet me. He asked if he could answer any questions for me. Wade answered all of my questions. I could tell Wade knew his merchandise. He asked if I would like to start the truck, and I said sure. Wade went in to get the key, and to my surprise, the sales manager, Eddie, walked by his side. Eddie introduced himself, explained that the dealership was short-staffed, and said he would be happy to work with me. What?! I agreed and soon drove off of the lot for a test drive. I loved the GMC Sierra SLT and everything about it. When I returned, I expected to be working with Wade, which was fine. Wade knew his stuff. Surprisingly, Eddie greeted me and asked if I liked it, and invited me back to his desk to sort out the deal. I have purchased many cars in my lifetime, and not one time have I seen the secret man behind the curtain with the power to approve or crush my counter offer. To make a long story longer. Eddie was fantastic. Eddie explained every option available, treated me with respect, and offered alternatives. To my delight, Eddie didn’t try to push me one way or the other about an option. Eddie explained the pros and cons, shared his experience, and then left the decision to me. When Eddie turned me over to the finance manager, I knew what I was buying, exactly, and how much I was paying. Eddie had even explained the warranty options and went over probable taxes, title fees, etc. The finance manager hit me with no surprises. He was patient, answered every question. Because of the nature of his position as finance manager, he had more answers than Eddie, but he did not once contradict anything Eddie said. I have never worked with a group of people with such integrity, honesty, and professionalism. From the Receptionist to the Finance manager, I felt they were sincere and told me everything. Truthfully! Car Salespeople! The manager didn’t mind getting his hands dirty to cover the staff shortages. The Staff seemed genuinely happy. I can't say enough good things about this company. I’ll never buy a car anywhere else. Normally my reviews have a pro/con section. You've just read all of the pros. I can't think of a single con to list. Great job ya'all! More

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Never felt pressured during test drive and buying process. Ask for Nicole. 100% recommend Master. process. Ask for Nicole. 100% recommend Master. More

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They knew we were driving a long way to look at a truck and they held it for us until we could get there. The entire process was easy and the staff was very hospitable. and they held it for us until we could get there. The entire process was easy and the staff was very hospitable. More

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Best car buying experience of my life! Great, professional and enjoyable saleswoman and continued on thru the closing with the finance manager!! No high pressure or bad moments anytime thru to th professional and enjoyable saleswoman and continued on thru the closing with the finance manager!! No high pressure or bad moments anytime thru to the moment they delivered my car. I would 100% recommend to everyone to take ur business to this dealer! More

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Master Buick GMC treats you like a person, not just someone buying a car, I am 75 yrs old and I have been to a lot of dealers were once they sell the car that is the end, The dealer and their sales peo someone buying a car, I am 75 yrs old and I have been to a lot of dealers were once they sell the car that is the end, The dealer and their sales people only car about the sale, I purchased my from Master because I saw how the treated my wife when she purchased her car, They really care about you here, At Master they address your concerns after purchase, Everyone from the salesperson to the service department treats you with respect and address any concerns you might have, They treat you like family, I have been in Augusta since 1981 and the only dealership that treat me the way Master Buick GMC does was Bob Richards Chevrolet, My wife and I will never go to another dealer More

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Everyone was very easy to work with and made the car buying experience great. Smooth from the test drive to signing the paperwork and taking my new suv home. Thank you. buying experience great. Smooth from the test drive to signing the paperwork and taking my new suv home. Thank you. More

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