Bernard Hughes
Bernard Hughes at Master Buick GMC

Bernard Hughes

Assistant New Vehicle Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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46 Reviews

Dealership Experience

37 yrs, 7 mos

Industry Experience

45 yrs, 7 mos

Languages Spoken

English English

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46 Reviews

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46 Reviews of Bernard Hughes

May 24, 2025

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Employee Rating

My husband and I had the absolute best experience with Sue! She’s truly amazing! More

by Flandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Sue Oertle , Logan

May 24, 2025

Master Buick GMC responded

Thank you so much for your kind words, Flandy! We're thrilled to hear that you and your husband had the best experience with Sue at Master Buick GMC Augusta. Our team strives to provide exceptional service, and it's great to see that reflected in your visit. We look forward to welcoming you back soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 08, 2023

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Employee Rating

Master GMC ,Buick is the best dealership around for sales and service.. Courteous staff, and efficient. Makes buying a vehicle a pleasure. More

by salleyinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 27, 2022

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Employee Rating

The dealer ship goes above and beyond to make you feel welcome and appreciative of your business! More

by bobange
Sales Price Transparency
Recommend Dealer
Yes
Dec 29, 2022

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 17, 2022

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Employee Rating

Excellent experience ! Bernard Hughes was professional, knowledgeable, and courteous in all facets of this transaction. Even followed up with a call the next day to see if More

by Daryl Reinhard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 18, 2022

Master Buick GMC responded

Thank you for the kind words, Daryl. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Nov 18, 2022

Daryl Reinhard responded

I’m sure if the occasion had presented itself my wife and I would have been equally impressed with meeting you Mr. Schafer and your sister. A family business and staff always makes for a pleasant experience. Thank you !

October 27, 2022

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The staff and personnel are very professional helpful. I was able to walk in and get my first service on my GMC 2500 they took care of it no problems thank you. From day one when starting my purchase of More

by gthicks3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Bo Starke, William Fanning , Earle Lovering

Oct 28, 2022

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 28, 2022

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Employee Rating

I scheduled my vehicle for service and new tires. Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applyin More

by nmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning, Phillip Towns , Carl Reed

Apr 29, 2022

Master Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 23, 2022

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Employee Rating

MR Hughes was very honest and helpful during our buying process if someone looking to buy Mr. Hughes knows a lot about product, he sales give him a call More

by mikeade1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2022

Master Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 23, 2021

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Employee Rating

Our family trusts Master so much we bought our last vehicle sight unseen. Even though there are few cars available, they met every deadline and kept us informed about each step. They’ve answered every More

by Cvwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2021

Master Buick GMC responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 17, 2021

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Employee Rating

Your new service representative Mark Conner went above and beyond to help me get my 2021 Denali timing belt fixed. The Parts team and manager of the dealership did everything to make my visit a nightmar More

by jseigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer , Connor, Mark

Sep 17, 2021

Master Buick GMC responded

Normally, I would let a false complaint like this go, but I don’t think in your case that I will. As I told you yesterday, there really is no excuse in your behavior at our dealership. Yes, your belt is on national back order. I simply do not believe your allegation that you called three other owners of dealerships and that they had those belts. You very well possibly could have found one at another dealership, however, our employees do not have time to call every dealership in the state of Georgia and South Carolina to find a one dealer that may have a part. We do run every part that we order through a locator service if the part goes on back order, and there is no dealership in the entire country that showed having this part number. I am happy to show you the receipts. In a case like yours, we order our parts from General Motors. We will now cancel our order for your part. Your real issue was that we did not have a loaner car for you. You cussed out our service advisor, our service manager, and our receptionist, as well. You then also proceeded to call me and scream at the top of your lungs. Our employees had simply tried to help you. You told me that you wanted a car right blank blank now. We do not have cars available for loaner service right now and that was not acceptable to you. No one at our dealership was anything but civil and attempted to be helpful to you. I can not allow my employees to be verbally abused as you did yesterday. .

Sep 17, 2021

jseigler responded

Your new service representative Mark Conner went above and beyond to help me get my 2021 Denali timing belt fixed. The Parts team and manager of the dealership did everything to make my visit a nightmare. I was told the belt was on national back order. Much to my surprise I called a couple of owner's of other GMC dealerships and found 3. One of the dealers even offered to come pick up my Denali on a rollback and take it to St. George to fix it. The parts manager and owner need to realize with a little extra work they can help their customers. I should never have been told to take my vehicle home but do not drive it.

May 10, 2021

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Employee Rating

My Salesman, Mr. Hughes, was very knowledgeable about the HD truck I was interested in and made the whole buying process easy and stress free. I feel that I got a fair deal on the new truck as well as on my More

by vtanner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Master Buick GMC responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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