Keith Stone
Keith Stone at Master Buick GMC

Keith Stone | Page 2

Finance Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
184 Reviews
5.0

184 Reviews

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184 Reviews of Keith Stone

March 23, 2023

Dealership Rating
Employee Rating

Everyone from Frank, Eddie, Sue and Keith were absolutely wonderful in the process of me buying my new GMC Sierra 1500 Denali. They really made me feel appreciated. Frank(General Sales Manager) was great in More

by Jrackliff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2023

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 25, 2023

Dealership Rating
Employee Rating

Roscoe Peace was very knowledgeable and patient. He answered all our questions and took care of us from start through driving off the lot in a brand new Buick and beyond. More

by Rich
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Peace , Sales manager

Feb 28, 2023

Master Buick GMC responded

Rich, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 23, 2023

Dealership Rating
Employee Rating

I just want to say that in all of my buying of vehicles that this was the best experience that my wife and I have ever had. Wade Howard was the most honest salesman that I have had the experience and pleas More

by Bruce & Virginia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Wade Howard

Feb 24, 2023

Master Buick GMC responded

Bruce and Virginia, I cannot thank you enough for your wonderful review of Master Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Feb 24, 2023

Bruce & Virginia responded

It was our pleasure. When you deal with straight and honest people no playing games it makes everything better.

February 01, 2023

Dealership Rating
Employee Rating

The purchase experience was great. Roscoe Peace was very professional, courteous, and knowledgeable. I would definitely recommend this dealership and the GMC product to anyone. More

by rrkelley17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Peace

Feb 03, 2023

Master Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Roscoe's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 27, 2022

Dealership Rating
Employee Rating

The dealer ship goes above and beyond to make you feel welcome and appreciative of your business! More

by bobange
Sales Price Transparency
Recommend Dealer
Yes
Dec 29, 2022

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 25, 2022

Dealership Rating
Employee Rating

My experience in purchasing a 2019 Gmc Sierra Denali was wonderful. I hadn't purchased a vehicle for myself that required financing for many years. It was clear to me from the offset that Mr. Alvarado More

by Stanger
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Alvarado is a 5 Star employee

Oct 27, 2022

Master Buick GMC responded

Hello, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that our team's efforts have made a difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 10, 2022

Dealership Rating
Employee Rating

Our experience was an enjoyable one. The sales rep was very knowledgeable and did not pressure us in any direction or decision. She was a joy to work with and answered all our questions. More

by Bill Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicole Rowell

Oct 12, 2022

Master Buick GMC responded

Bill, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 27, 2022

Dealership Rating
Employee Rating

This dealer was a complete bait and switch. I drove all the way from south Florida with a 5 month old baby to sign on a pre arranged deal. They ran my credit and everything and told me the deal More

by secrowley13
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eddie Overby , Wayne Anderson

Jul 27, 2022

Master Buick GMC responded

Ms. Crowley, We did not and never will sell any of our vehicles over MSRP. The deal on the Yukon we gave you remains the same, with the difference now being a bank decision about the interest rate you would be charged if you purchased it. Our employees do not work for the bank and cannot make a decision about a bank's interest rate. It is up to our customers credit decisions and how the bank will finance a vehicle for you. If you came in today with cash, we would sell you the vehicle for the amount we told you. Unfortunately, the bank made a decision about your credit and your interest rate that made the terms change. Eddie is a long time employee of ours and if you take the time to read others reviews, you will see he is an honest and very helpful manager. Accusations such as this are offensive and damaging. Will Schafer President Master Automotive

Jul 27, 2022

Master Buick GMC responded

None of the terms on our end changed. You can return and pay cash and nothing will have changed. The price has remained constant. We have no control of a bank’s rate. I’m sorry you feel the way you do, and feel qualified to make a judgement on my character, despite never speaking to me, but there is nothing we can do about your interest rate. You can always try to get a better rate for your own bank. There is nothing holding you to the financing that we tried to arrange for you. My telephone number is 706-855-9400.

Jul 27, 2022

secrowley13 responded

Will, My credit was hard pulled a week before I arrived and what was called “accurate” numbers by both wayne and Keith on the phone. When I arrived, a bait and switch was applied as it was over $190 more then originally agreed. I will not stop until every review site has eyes on these reviews. I will post multiple reviews on multiple sites. I will do all I can to destroy your business brick by brick as you are obviously oblivious to anything going on in your store. I know exactly what you guys are doing and playing innocent about it. At the end of the day if it looks like a scam and smells like a scam, it’s a scam. That’s what you are and your business is. The giant recession is about to rear its ugly head and you will be begging for customers to buy cars at dealer invoice plus hold back. They will not come like they barley came last time. Multiple gmc dealers across the country will fold and yours sir, will be first. You took advantage of a mother traveling from south Florida with a 5 month old. You are the worst of the worst Will. You know what you did, just admit it here or yelp or google or bbb or the 10 I’ve left. 10 reviews per day until this is fixed or you are out of business.

Jul 27, 2022

secrowley13 responded

We will see what the attorney general says as well. 10 reviews a day!

May 10, 2022

Dealership Rating
Employee Rating

Great service! Bill is the best in the business. I’d highly recommend to anyone. More

by Mhbillingsley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten

May 12, 2022

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 22, 2022

Dealership Rating
Employee Rating

Buying this car has been the easiest purchase ever. I would like to commend Wayne Anderson for being an excellent salesman. More

by X2KDEBRA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Anderson

Mar 24, 2022

Master Buick GMC responded

X2KDEBRA, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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