Keith Sutton

Great customer service every time. Thanks again Keith! P.s. Love the new waiting area!! Thanks again Keith! P.s. Love the new waiting area!! More

by athina Verified Customer Verified Customer

Report | Print

Not reliable and not sincere when providing the services. They took 3 months to address one thing of 3 of my concerns plus they promise something they did not delivered. They only care about sells not servic They took 3 months to address one thing of 3 of my concerns plus they promise something they did not delivered. They only care about sells not service AT ALL. More

by natalia.trivino Verified Customer Verified Customer

Report | Print

Keith made it super easy to bring my car in and helped me get a ride home while I waited for my car to be fixed get a ride home while I waited for my car to be fixed More

by nolan24167 Verified Customer Verified Customer

Report | Print

Is the best dealership. Always listen to my concerns and does what’s best for me vehicle every time Always listen to my concerns and does what’s best for me vehicle every time More

by redmondnaketa Verified Customer Verified Customer

Report | Print

I was in for an intermittent check engine warning. I had to make an appointment So I came back. No light. No code. Leave it. Even with the light on I was told all the techs were busy. Leave it I had to make an appointment So I came back. No light. No code. Leave it. Even with the light on I was told all the techs were busy. Leave it. Should have someone who could do this simple test. Even Kelly can do it in 5 minutes so I at least have some idea what is wrong and who knows, maybe even diagnose it. More

by billgrun Verified Customer Verified Customer

Report | Print

I took time off from work to get an oil change and new tires. Waited 2 hours and they had no filters or tires, so I left with nothing completed. Keith is alway great, but I don't have time to waste to tires. Waited 2 hours and they had no filters or tires, so I left with nothing completed. Keith is alway great, but I don't have time to waste to get nothing accomplished. More

by dickermanconstance Verified Customer Verified Customer

Report | Print

This visit required I have a tire replaced that only had 39200 miles on it. All of the other tires we fine. I purchased all 4 tires at Jim Butler Kia in Chesterfield. I thought the tire would at least be 39200 miles on it. All of the other tires we fine. I purchased all 4 tires at Jim Butler Kia in Chesterfield. I thought the tire would at least be prorated instead of charging for a new tire. I am not very happy with this situation and have always loved the service and personnel at Jim Butler Kia, I have contacted the tire company as well as once again Keith in the service department and expect at least a prorated reimbursement. I will continually follow up on this situation as I doubt, I will be contacted but I do expect a refund!!! My rating will depend on the outcome of this tire. More

by tomar5866 Verified Customer Verified Customer

Report | Print

Took our KIA in for recent service and had a very good experience with Jim Butler KIA. experience with Jim Butler KIA. More

by joehenderson2009 Verified Customer Verified Customer

Report | Print

Everything with my service went well. The facilities were also nice and comfortable. I will be visiting again. The facilities were also nice and comfortable. I will be visiting again. More

by danieljkemper Verified Customer Verified Customer

Report | Print

Great service, but too many surveys. I already did one, and nobody really loves to spend time filling out surveys. I already did one, and nobody really loves to spend time filling out surveys. More

by sally.sprowls Verified Customer Verified Customer

Report | Print