Keith Sutton | Page 2

As always, Keith was awesome and very helpful. We had been having on and off problems with our horn and was just outside the warranty on it. He was able to talk to someone and get it covered. We had been having on and off problems with our horn and was just outside the warranty on it. He was able to talk to someone and get it covered. More

by revorange Verified Customer Verified Customer

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I purchased my car from Jim Butler Kia and after using a different authorized dealer for oil changes because it was closer to my house, needless to say, I'm back with Jim Butler Kia. my experience with Jim different authorized dealer for oil changes because it was closer to my house, needless to say, I'm back with Jim Butler Kia. my experience with Jim Butler is unmatched! Keith is always pleasant with top notch customer service. More

by yolandafrazier Verified Customer Verified Customer

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I want to start by saying Keith is an incredible Service Advisor and honestly might be the only reason (outside of my warranty) that I continue to come back to Jim Butler. With that being said, lets tal Advisor and honestly might be the only reason (outside of my warranty) that I continue to come back to Jim Butler. With that being said, lets talk about the reasons why I would NOT come back to Jim Butler. My appointment for an oil change, dent repair and wheel repair was on July 1. The day before my appointment, I received a reminder text. I replied to the message asking if J.B. offers any shuttles or curtesy vehicles so that I would be able to go to work since the appointment was for several items and expected to be several hours. I was told J.B. only offers a 1 way Uber which is very disappointing as other local dealerships are much more accommodating. I also asked if my car would be finished by 3pm to which they responded with "it should be". The next day I arrived for my appointment and when dropping off the vehicle, I double checked that I would be able to pickup by 3:00. Keith looked puzzeled and told me that this was not possible and that the wheel repair takes 24-48 hours. Had I known this, I would have made the appointment on a day where I could accommodate that. I asked if there was a loaner vehicle I could use in order to keep my appointment and unfortunately, there was not. It was suggested that I leave the car and that they will 100% do the oil change and will attempt to do the dent repair but it was not possible for the wheel repair to occur same day. He suggested I make another appointment on a ay where he could ensure a loaner vehicle would be available. I reluctantly agreed to making the 2nd appointment. When my car was finished, I paid the $30 to Uber back to the dealership. When I was checking out, I asked if I could schedule the wheel repair and I was instructed to book that through Tammie. I am not trying to be mean here, but Tammie was definitely not interested in helping me at all. She had a tone with me from the beginning for some unknown reason and was difficult in getting the appointment scheduled. Once we had settled on a day, I tried to confirm with her that I would be able to have a loaner vehicle since this was a 2 day repair. She told me (again with a tone) that "we do not do that". I told her that Keith had told me that it shouldn't be a problem when I dropped off this morning. She doubled down and said "yeah well we do not typically do that so you will have to talk to him". Mind you, Keith's desk is maybe 10 feet away. Instead of providing basic customer service by simply walking over to Keith to trouble shoot the issue, I then turned around and made 2 steps over to his desk to inquire. Keith was like yeah sure that isn't an issue, and help make the appointment. Again, Keith is truly the #1 thing that is keeping customers. Or at least this customer. More

by xtina494 Verified Customer Verified Customer

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Staff are amazing! They do great work, really friendly and very helpful. Got me in really quickly and got the warranty company to cover the repairs immediately. They do great work, really friendly and very helpful. Got me in really quickly and got the warranty company to cover the repairs immediately. More

by ckm3169 Verified Customer Verified Customer

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Keith is always kind of considerate he take his time to explain things to me as needed. I have come in in the middle of dealing with personal issues and he has always been sensitive to that fact. He has ne explain things to me as needed. I have come in in the middle of dealing with personal issues and he has always been sensitive to that fact. He has never made me feel pushed/pressured into a service More

by sabrinaleigh952 Verified Customer Verified Customer

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Keith, the Service Writer at Jim Butler Kia in Chesterfield who helped me, was very respectful and listened while I described the issue I have with my front flush mount driver side and passenger s Chesterfield who helped me, was very respectful and listened while I described the issue I have with my front flush mount driver side and passenger side door handles in my 2022 Kia EV6. I’ve had this vehicle for over 3 years and it’s been an ongoing problem. I purchased this car elsewhere but decided to take it to a different Kia Dealership for this issue with the door handle mechanisms not aligning so that I could press the door handles to lock and unlock my car. (I also was due for a tire rotation which was completed very quickly.) The issue was checked out and Keith called me back promptly to let me know they ordered 2 new door handles and would call me when they came in so that I could then make an appointment to have them installed. I appreciate the respect, communication, and quick solution to the problem. More

by New RAV4 Limited Owner Verified Customer Verified Customer

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Keith was great! I hate going to dealerships, but he was genuine and empathetic to my situation. I hate going to dealerships, but he was genuine and empathetic to my situation. More

by nybergd88 Verified Customer Verified Customer

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Clean and courteous employees with good work environment…in and out in very good time. environment…in and out in very good time. More

by ricardo.lenoir Verified Customer Verified Customer

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service was great! ! I was very pleased with all the communication from staff.. Thank you ! I was very pleased with all the communication from staff.. Thank you More

by aneatrisb Verified Customer Verified Customer

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I have been. Coming here since I bought my car I. 2016 and will continue to come top-notch service all the time Coming here since I bought my car I. 2016 and will continue to come top-notch service all the time More

by mrsdyj Verified Customer Verified Customer

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