Keith Sutton | Page 58

Service and communication is always excellent at Jim Butler KIA. Our confidence in this dealership is very high. Butler KIA. Our confidence in this dealership is very high. More

by s_clawson Verified Customer Verified Customer

Report | Print

Great service department. I was kept informed about the progress of work being done. Service was completed in timely manner. I was kept informed about the progress of work being done. Service was completed in timely manner. More

by pjk487 Verified Customer Verified Customer

Report | Print

I have purchased my car here in 2013, and have had it serviced only here. Keith has been my service agent since day one. It's wonderful to feel taken care of and heard. Never have I felt that I was being serviced only here. Keith has been my service agent since day one. It's wonderful to feel taken care of and heard. Never have I felt that I was being swindled into services I didn't need. Keith and the service department are wonderful More

by amysowinski Verified Customer Verified Customer

Report | Print

one of the main reason i have bought 4 Kias from Jim Butler is because of the great service and attention that i receive form Keith. He is a pleasure in an otherwise usually careless occupation. Also Butler is because of the great service and attention that i receive form Keith. He is a pleasure in an otherwise usually careless occupation. Also very impressed with his new look! More

by dave.r.teson Verified Customer Verified Customer

Report | Print

Always receive great service and Keith makes sure that you get in for service in a reasonable amount of wait time. you get in for service in a reasonable amount of wait time. More

by pattydudley2 Verified Customer Verified Customer

Report | Print

Great experience, wonderful customer service. Highly recommend the staff. Service appointments are always on time Highly recommend the staff. Service appointments are always on time More

by bowman0344 Verified Customer Verified Customer

Report | Print

Keith is always very helpful and willing to assist with any questions. He listens and can suggest possible solutions. Very helpfu! any questions. He listens and can suggest possible solutions. Very helpfu! More

by msparkr52 Verified Customer Verified Customer

Report | Print

This has become our family car dealership. And we trust them to do all the service- even oil changes - because we know it will be done right. I appreciate and trust the service department to c And we trust them to do all the service- even oil changes - because we know it will be done right. I appreciate and trust the service department to check even the little things and keep my car running well. More

by icounselyou Verified Customer Verified Customer

Report | Print

I had and oil problem with my 2020 Telluride starting in April of 2023. ( the engine was burning oil) I struggled to get anything accomplished with getting it fixed until the winter of 2023 and then Jim but April of 2023. ( the engine was burning oil) I struggled to get anything accomplished with getting it fixed until the winter of 2023 and then Jim butler had my car for 2.5 months and I just got it back May 3rd 2024 with some engine valve replacements. The next day after getting it back I noticed it had hail damage on the hood and the roof. ( there had been 2 major hail storms in the St. Louis area recently so I was not shocked). But the deal ship said NOTHING about the damage!! So strange!! Then I called and they didn’t even act shocked, barely said anything and definitely didn’t apologize!! The worst Service Ever! More

by Cw Verified Customer Verified Customer

Report | Print

Didn't answer the phone or return messages. Had to physically go to the dealership to make appointments. Then when dropping cars off for appointments, only had down oil changes, nothing else di Had to physically go to the dealership to make appointments. Then when dropping cars off for appointments, only had down oil changes, nothing else discussed when appointments were made. Then told they'd need the cars longer to complete service that they promised would be done. Total disappointment. More

by joshleifert Verified Customer Verified Customer

Report | Print