Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House | Page 8

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.7
89 Reviews

Industry Experience

3 yrs, 10 mos

4.7

89 Reviews

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89 Reviews of Kelia House

August 30, 2024

Dealership Rating
Employee Rating

Dealership gave me a vehicle that had several issues. Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire More

by robinson.roshanda
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mohammed Habibi

Sep 03, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

August 28, 2024

Dealership Rating
Employee Rating

Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa More

by James Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Fred Borek

Aug 29, 2024

Volkswagen of Downtown Chicago responded

Thank you, James, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 09, 2024

Dealership Rating
Employee Rating

I leave this review because the sale price of my car was increased by nearly ten thousand dollars and was never told how that happened. More

by James.turney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Oomens, Rocco Cesario , Baha Yer

Aug 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, James, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Matt Kutyna or Michael Zafiriou at 312-628-4839 so that we can speak directly, we'd love to address your concerns in detail.

August 07, 2024

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Employee Rating

My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co More

by seanbea988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Volkswagen of Downtown Chicago responded

Thank you for the kind words! We strive to stick to time frames when possible and complete the work to meet expectations. It is great when it goes smooth and we appreciate the patience of our clients. Thanks!

Aug 07, 2024

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Sean, and don't hesitate to let us know if we can be of further assistance.

August 02, 2024

Dealership Rating
Employee Rating

Eric was a nice guy worked with me so I worked with him, dealership was great we were in a rush so they accommodated and helped us out. More

by Goofygoofus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario , Matt Kutyna, Eric Uribe

Aug 03, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Eric here at Volkswagen of Downtown Chicago.

July 31, 2024

Dealership Rating
Employee Rating

Great workers, great service great patience a very nice waiting area with free coffee and comfortable More

by SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Volkswagen of Downtown Chicago responded

Thank you for your business and this review, Scott. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 22, 2024

Dealership Rating
Employee Rating

Excellent service and beautiful facility. ...they have a premium shop and it shows that they care about the clients More

by James Charles
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Fred Borek

Jul 22, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 28, 2024

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Employee Rating

I was given an estimate to fix my car (shuddering a bit when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I pai More

by malina_sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Aaron Austin, Auzi Wallace

Jul 01, 2024

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. Please reach out to Michael Lichter at 312-628-4848. Thank you!

June 13, 2024

Dealership Rating
Employee Rating

Luis has been awesome thanks so much for all you do for me and my car! More

by TERRENCE.NORWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Aaron Austin, Auzi Wallace

Jun 14, 2024

Volkswagen of Downtown Chicago responded

Thank you, Terrence! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 04, 2024

Dealership Rating
Employee Rating

Best service I have ever had by the writer and workmanship. Work done properly and on time. More

by KRUZENRIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Aaron Austin, Fred Borek

Jun 05, 2024

Volkswagen of Downtown Chicago responded

Enrique, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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