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Kelli Maxwell
138 Reviews
138 Reviews
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138 Reviews of Kelli Maxwell
Verified Customer
October 17, 2025
Horrible, I was told one price over the phone when I arrived to pay for parts to get the repair started price went up nearly a 1000 dollars more due to an error by Kelli Maxwell that she later denied to arrived to pay for parts to get the repair started price went up nearly a 1000 dollars more due to an error by Kelli Maxwell that she later denied to Tiffany. Also no one has gotten back with me about the refund I asked for since I had to take the car to a different Honda dealer to get it repaired More
by delvecchioreed
Other Employees Tagged: Kelli Maxwell
October 17, 2025
My service advisor was great and answered all my questions. I only gave the dealership 4 stars because I signed up for the shuttle in advance and it was not available. I realize and understand it i questions. I only gave the dealership 4 stars because I signed up for the shuttle in advance and it was not available. I realize and understand it is first-come, first-served. However, I signed up for shuttle service. They should keep track and/or have a schedule every 30 minutes or have a limited distance. I was stuck there and had to quickly find a ride to make it back to work/home office as I planned because the shuttle wouldn’t return for at least one hour. What was the benefit of signing up in advance? :( More
by rebelchica
October 14, 2025
Kelli provided excellent service for our 2025 Honda CR-V. We dropped off our vehicle on Thursday and received a call early Friday that our vehicle was ready. We picked it up on the following Tuesday. We dropped off our vehicle on Thursday and received a call early Friday that our vehicle was ready. We picked it up on the following Tuesday. More
by harbertfamily
October 07, 2025
My experience started when my advisor was very off putting about me being there for my appointment early. I dropped my car off at 7am for my 9:30am appt, my advisor seemed irritated I was there. I tol putting about me being there for my appointment early. I dropped my car off at 7am for my 9:30am appt, my advisor seemed irritated I was there. I told him I had a 930 appt. I told him I was getting an oil change and had a tire losing air. I told him I had the warranty on wheels and tires when I purchased the car new from another Honda dealer. His response was well we don’t use the same programs as other dealers. I have brought my vehicle in 2 previous times and worked with Ms Kelli, she was always helpful and went the extra mile with my vehicle. I have red suede seats she always put a seat cover over the seat and that seat cover stayed on until I got the car at completion. I can’t verify that was the case this time as I never saw one placed and there wasn’t one on the seat when I picked up my car 4 days later. My car was held hostage basically for 2 days for a simple tire change. The problem with the tire wasn’t assessed soon enough, a tire had to be ordered and couldn’t be delivered until tuesday. Nothing was offered to ease that trouble. I was told the tire would be replaced the next day and I could get my car. I had to contact my advisor the next day to get an update and that trend continued for the next 2 days. The advisor stated the truck had not arrived with the tire but should be in around 12, I asked am I first in line to have my tire replaced, seeing as my appt was from Monday and it’s Tuesday, I feel I had more priority. I was told yes! I was not contacted until 4pm that the work was complete BUT I can’t have my vehicle until the warranty pays outs. So now my car is hostage. I could not get a clear answer as to why my car took potentially 4 hours to replace one tire, as the oil change was already completed Monday. When my concerns of not getting my car back for another 24-48hr arouse I was met with that’s just how it is. I asked for a manager. I expressed my concerns with the manager and the lack of communication and accountability from my advisor to provide customer service in getting my process completed in a timely manner so I wasn’t without a vehicle. She said she would check on something and call me back. She did not call me back. Another manager called me and basically told me the same. He stated they have no courtesy vehicles so I could rent a one for $49 a day. Seeing as they were the ones delaying my pickup I felt they should provide that service without charge. Again I expressed my issue with the timeline of work conducted. They kept putting the delay on the warranty company but my advisor tried to tell me I could call the company and maybe expedite it. After talking with the manager he suggested my advisor contact the warranty company and 3 way me on the call. We I never received that call for a 3 way. I got a call back saying nothing could be done for me. I will have to wait for payment. So we move to Wednesday. I waited again for communication. I wasn’t contacted until almost 10am stating he was going to check on it when he got caught up. It’s Wednesday I feel I should have been the top of that list of things to accomplish that morning. After getting no communication from him again until I messaged him at 2:43pm asking for an update, he said he just got off the phone and they have everything and if I had questions that I can reach out to them. An opportunity that could have been taken for that 3 way but no. I finally called warranty and found out the paperwork wasn’t received till 10am wed. I was able to get payment sent at 10pm by providing documentation, but my advisor was off the next day so I had to call again Thur morning to find out my advisor was off and not at work. They called him in to complete everything. So would I have ever been contacted Thursday if I hadn’t called? Not likely. Again the lack of communication during the whole process. The manager came to finish my paperwork without a sorry for the troubles or anything. Just handed me off. More
by TB
Other Employees Tagged: Deandre Scott
October 07, 2025
Kelli provided great service and everyone was very helpful. Wait time was not to long. helpful. Wait time was not to long. More
by PDUFOUR69
Other Employees Tagged: Christopher Anderson, Julieus Clayton, Philip Casserino, Marino Varesio, Deandre Scott , Raven Budden, Tiffany Cartwright
September 02, 2025
Kelli was phenomenal and very detailed . Fast affordable service . All of the staff that I encountered at Southaven Honda were all pleasant; and a joy to encounter . Fast affordable service . All of the staff that I encountered at Southaven Honda were all pleasant; and a joy to encounter . More
by aprildwalter
Other Employees Tagged: Kelli Maxwell
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