Kelly Cooper | Page 2

Lysohir ,Kelly was wonderful she was very helpful to me. Wonderful friendly place to bring my car. Thanks for all your help every time I bring my truck in. I will also come here and will tell my friends. Al Wonderful friendly place to bring my car. Thanks for all your help every time I bring my truck in. I will also come here and will tell my friends. Also my son has a Ram. He’s also happy with it. More

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kelly greeted us quiet friendly As promised the work done on my car was quick and easily explained by Kelly. She made my upcoming drop off easy and stress free. Thank you, Kelly As promised the work done on my car was quick and easily explained by Kelly. She made my upcoming drop off easy and stress free. Thank you, Kelly More

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Consistently reliable service. My sons and I switched to Westbury Jeep in 2015. They have consistently provided outstanding service. My most recent visit on Dec. 2nd 2017 was no ex My sons and I switched to Westbury Jeep in 2015. They have consistently provided outstanding service. My most recent visit on Dec. 2nd 2017 was no exception. On this latest service visit, I met with John Brewer who assisted me with software reprogramming. He patiently explained and corrected all of the issues. His knowledge and patience was impressive! He truly represents superior customer service and concern for rectifying customers' problems. And thank you to Kathy Cooper who always provides me with prompt service and skilled technicians. More

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Consistently excellent service. Two years ago, my entire family switched to Wesbury Jeep after several years of disappointing service at another Nassau County Jeep deale Two years ago, my entire family switched to Wesbury Jeep after several years of disappointing service at another Nassau County Jeep dealership. Our loyalty had been exhausted after repeated overcharges, inefficiency, and lack of reliability by a service team that had no regard or knowledge of customer service. At Westbury Jeep, we consistently receive outstanding service . From the time we book the appointment or drive up on the express line, to the time the car is returned to us, the process is flawless. Today, Willie directed me to the express lane at 7:30 AM as the line of service employees promptly started signing in cars. Catherine, outstanding in her role of scheduling appointments, greeted me ( remembering my first name), She always manages to make appointments that accommodate my schedule! Kelly, my service advisor, address all issues with knowledge and expedience . Tim Doyle and his assistant, Linda, value each and every customer and reflect outstanding service. Even the bagels and vegetable cream cheese are noteworthy! I appreciate the efficiency, honesty, and skill with which everyone in the Westbury Jeep service department performs their roles. My sons and I (all jeep owners) appreciate the well organized service department. It has taken the stress out of servicing our cars. More

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Service dept visit brought my Jeep in for Service and was attended by Kelly Cooper . This young lady was very professional, listened to my concerns and was sympathetic brought my Jeep in for Service and was attended by Kelly Cooper . This young lady was very professional, listened to my concerns and was sympathetic and honest. She clearly explained what my vehicle needed and how long it would take to complete the repairs. I was given a loaner vehicle which was a luxury loaner on top of that. I appreciate the way Kelly handled my concerns and her patience in dealing with me. I would highly recommend Kelly as a Service Manager because she makes sure her clients leave happy. I would highly recommend Her to anyone bringing their vehicle to westbury jeep Chrysler for service. I will only take my vehicle to Westbury jeep Chrysler even though there is a Jeep Service 15 minutes away from my home because Westbury is the only dealer I want to deal with. Just listening to kelly handle other clients before me is just amazing. She is well spoken and knows how to deal with irate clients who then leave as happy clients. This is the type of person you want to deal with anywhere. I hope her Manager acknowedges her great customer service skills!!! More

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Very busy but very nice Very busy but kelly was very nice and worked with me on my issue. Just as professional and helpful as BMW and Honda. They make good use of the interne Very busy but kelly was very nice and worked with me on my issue. Just as professional and helpful as BMW and Honda. They make good use of the internet with appointments, follow up and they leave you a message to let you know your car is completed. I have never owned a Chrysler before but this Town and Country mini van is the great for a trip and the mileage has been excellent. More

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I have the best service dept I have a 2012 Jeep Liberty. I went to this dealer because of my son Michael. I have found them to be extremely friendly and always helpful. I also fee I have a 2012 Jeep Liberty. I went to this dealer because of my son Michael. I have found them to be extremely friendly and always helpful. I also feel that they only do what is required while giving a complete checkup. I always feel I got a fair price and was never overcharged. In this day of trying to find "honest" mechanics, dealing with kelly is a pleasure. Because of my satisfaction, I bought out my lease through westbury. I will not let anyone else deal with my car. I will always go back to westbury jeep. More

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Wouldn't go anywhere else We now own a 2014 Dodge Ram 1500, and were in for Warranty work from the delivery. We couldn't be happier with the service that we received. Kelly wen We now own a 2014 Dodge Ram 1500, and were in for Warranty work from the delivery. We couldn't be happier with the service that we received. Kelly went above and beyond to make sure that our work was done in the time frame promised and correctly. She was diligent and followed through with all of her promises. She followed up with the loaner vehichle that it was smooth and easy. We have purchased our last 3 Dodges from Westbury and have consistently been provided with quality service, they take care of you as a customer long after you sign on the dotted line and drive away. We get the same great service whether it is a simple oil change or a much bigger job. Over the years we have dealt with different service advisors ( all good), but working with Kelly is truly a pleasure. She is knowledgable, if not she finds out, friendly, courteous, polite and thoughtful. Everything you want when you are dealing with what might be a hassle to be without a vehicle. Kelly is compassionate to the situation and does what she can to make it smooth and get you back on the road. Praise should also go out to the tech, who took the time to find the rattle ( one of our problems) and not give up until it was gone. We appreciate the quiet. Please keep up the good work in the service department. We wouldn't go anywhere else with our Dodge. More

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Great overall dealer Was greeted right away for my service call, the service staff was courtious and friendly. My vehicle was serviced right away and the service writer ke Was greeted right away for my service call, the service staff was courtious and friendly. My vehicle was serviced right away and the service writer kept me appraised of the status and any additional issues with my car other than the reason for the visit. Have been very satisfied with the professional manner in which I have been treated at this dealership. More

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Friendly and knowledgeable I highly recommend Westbury Chrysler Jeep . The service department's customer service reps, staff and technicians are all extremely knowledgeable, ski I highly recommend Westbury Chrysler Jeep . The service department's customer service reps, staff and technicians are all extremely knowledgeable, skilled and are pleased to assist customers with their concerns. I couldn't be happier with the treatment and attention to detail these wonderful people provide. I take both my Jeep Grand Cherokees here for service and/or minor concerns I have and every time I am amazed at the customer service I receive. They go above and beyond my expectations, so much so that have the pleasure of shaking the technician's hand for fixing my vehicle issues and my own minor details of concern. It really means a lot to me when I can trust my dealer to not only perform routine maintenance, but also go beyond expectations and address my concerns. Listening to customer's concerns, addressing the issues, and providing knowledgeable feedback is Westbury Chrysler Jeep's specialty. I would highly recommend anyone in need of service to go to Westbury Chrysler Jeep More

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