Kelly Henry | Page 23

Dropped my car off the night before which was very convenient. I had the 1st appointment the next day & the car was ready mid-afternoon. my car off the night before which was very convenient. I had the 1st appointment the next day & the car was ready mid-afternoon. More

by ellengene Verified Customer Verified Customer

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Service was quick and qualitative Scheduling was so easy on the phone and they are very accommodating. Service took less than 60 minutes. I was informed about the status through out. Scheduling was so easy on the phone and they are very accommodating. Service took less than 60 minutes. I was informed about the status through out. More

by drdhanikonda Verified Customer Verified Customer

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Excellent service personal i recommend to my friends and family Toyota is that my Favorite mark is one in the word and the Huntington is the Best Dealer service personal i recommend to my friends and family Toyota is that my Favorite mark is one in the word and the Huntington is the Best Dealer More

by ANTOVARGAS740 Verified Customer Verified Customer

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great Kelly Henry's basic understanding of my concerns, every time I drop off my trucks. After investigating my concerns on the truck, she gives a good expl Kelly Henry's basic understanding of my concerns, every time I drop off my trucks. After investigating my concerns on the truck, she gives a good explanation on what needs to be ignored, repaired or can be postponed. She's part of the reason my 1998 Cruiser & 2005 Tundra still runs like new and kept me coming back. More

by kyrian Verified Customer Verified Customer

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Unusually Poor Service This service center is usually excellent. However I have to give a poor rating for this visit. I came in for a scheduled recall & service bulletin ser This service center is usually excellent. However I have to give a poor rating for this visit. I came in for a scheduled recall & service bulletin service (fan blower & clutch pedal). I waited in the shop for over 6 hours. Every inquiry I made was responded with a promise of just a few more minutes. For this type of common & predictable service, the wait time should have been more accurately estimated and communicated to the customer. I hope this comment helps to improve this service center. I am a proud owner of two 2017 Toyota Tacomas. Great service was one of my requirements for making the purchase. Please keep the Toyota reputation positive. Thank you. More

by LACRETES Verified Customer Verified Customer

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Fast, friendly, efficient! They we’re able to fit me in for an oil change same day. The guy helping me was very helpful and nice (so was the other staff that was there.) They ma They we’re able to fit me in for an oil change same day. The guy helping me was very helpful and nice (so was the other staff that was there.) They made sure that everything with my vehicle was upto date. Love the new location. It’s very spacious. And they have ground starbucks coffee to drink while you wait! More

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Service experience excellent except: The service experience went smooth and seamlessly. Vehicle service time as promised. Only issue is lack of car wash facility or coupon for a car was The service experience went smooth and seamlessly. Vehicle service time as promised. Only issue is lack of car wash facility or coupon for a car wash at another facility. Smithtown Toyota has car wash ability after services. More

by Cathy & Mike D. Verified Customer Verified Customer

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Quick efficient clean and courteous It is so hard to find a good car mechanic. The whole staff from management to mechanics are HONEST and knowledgeable in what they do It is so hard to find a good car mechanic. The whole staff from management to mechanics are HONEST and knowledgeable in what they do More

by JEFFREYYARMEISCH Verified Customer Verified Customer

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Great job I had an appt for an oil change. Huntington Toyota took care of it and a few other minor things, most importantly, they knew I was waiting for the car I had an appt for an oil change. Huntington Toyota took care of it and a few other minor things, most importantly, they knew I was waiting for the car and got me done quick. Perfect!, More

by DAN D Verified Customer Verified Customer

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Customer Service in service was awful This is about my 3rd purchase with Toyota. The prior management that was there I received excellent service. Now with the new management a lot of th This is about my 3rd purchase with Toyota. The prior management that was there I received excellent service. Now with the new management a lot of the employees do not let common sense kick in at all. They are like robots. Whatever they claim they see on the computer that's it. No listening to you or anything. When I purchased my sienna I took the whole package including the one for the tires. I contacted Toyota and person said they didn't see it on the computer. I said is there anyway you could have the files check and verify what I am saying to you. The response: this is what I am seeing on the computer and I can only give you the information I am seeing. This occurred before, and I requested to call the manager at the time. He acknowledged and approved it, and promised that he will assure that it's on the system. I now come to understand it is still not on the system. It's amazing how quick they are to take your money, and when it comes for you to benefit, you always have to be the one to constantly fight and approve … and to think, my daughter is about to get her first car, and I we recommended Toyota highly to her, but I'm tired of going through situations like this with Toyota. Needless to say that I will not be taking my daughter there to shop for her first car. More

by CT Verified Customer Verified Customer

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