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Kelly Jo Wisler

Overview Reviews (67)

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Kelly Jo Wisler

Service Coordinator

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9

67 Reviews

Overview Reviews (67)

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

Languages Spoken

English

4.9

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Kelly Jo Wisler

August 27, 2026

Dealership Rating

Employee Rating

This is the most professional dealership. They are very knowledgeable and courteous. All the staff is very helpful. They are very knowledgeable and courteous. All the staff is very helpful. More

by TOBY.RABENBURG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

Aug 28, 2026 -

Otto Cadillac responded

Thank you for the glowing review! We're so glad you had a five-star experience with our team. We hope to see you again at Otto Cadillac!

August 19, 2026

Dealership Rating

Employee Rating

On time as scheduled. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. More

by ron.maturo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

Aug 20, 2026 -

Otto Cadillac responded

Thank you for your feedback! We're glad to hear Bill provided you with timely and helpful service. We look forward to working with you again at Otto Cadillac.

July 30, 2026

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Employee Rating

Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for at the agreed on price . What more could you ask for More

by George Smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

Jul 30, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

July 15, 2026

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Employee Rating

This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. my satisfaction. I was very pleased with the service provided. More

by lisawhitman62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

Jul 16, 2026 -

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

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Employee Rating

The service was provided both professionally and with quality. The repair was done and completed to our satisfaction quality. The repair was done and completed to our satisfaction More

by christy.smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

Jul 06, 2026 -

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

July 01, 2026

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The service here is unmatched and very pleasant and the people are very considerate to their customers. people are very considerate to their customers. More

by crowningshieldw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Bill McLean, Amber Young, Ryan Bussinger , Paul Bull

Jul 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

June 06, 2026

Dealership Rating

Employee Rating

Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Ian Maher, Michael Caccese, Bill McLean, Amber Young, Ryan Bussinger

Jun 08, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!

June 01, 2026

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Employee Rating

Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

Jun 02, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

May 18, 2026

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Excellent service from the moment, I have arrived until the moment I left. Really top-notch! the moment I left. Really top-notch! More

by jmichaelskiba

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young

May 19, 2026 -

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

March 14, 2026

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Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac. More

by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Bill McLean, Sean MacWhinnie, Roger Prentiss, Amber Young, Tom Kenneally

Mar 16, 2026 -

Otto Cadillac responded

Thank you for sharing your fantastic review! We’re honored to have your business and we hope to see you again at Otto Cadillac.