Kelly Jo Wisler

The communication about my car was awful and it’s clear they don’t care about their customers. I dropped my car off on Wednesday afternoon. One of my issues was checked and everything was fine, the othe they don’t care about their customers. I dropped my car off on Wednesday afternoon. One of my issues was checked and everything was fine, the other I was told was being worked on. Thursday afternoon I was told it wouldn’t be ready until Friday. I called Friday and they said a part had to be ordered so it wouldn’t not be ready until Monday day… mind you the loaner couldn’t be taken out of state so had to cancel a trip… I called on Monday at 3:15pm and was told that the part had a 2-5 day lead time but was till expected that day. Tuesday I get a call that the part will not be in until 10/25-10/28 and that they would need the loaner back. I told them this was unacceptable but I would come get my car. When my husband arrived at the pick up location the car was not there. Ironically I then got a text from the service person that they needed notice as to when I would be coming as they must have been notified my husband was there. He had to wait 20 minutes to get it. They also charge 3% for using a credit card. Come on Cadillac!!!! Really!!! More

by colleenmulter Verified Customer Verified Customer

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They were accessible and texted me (convenient) and then they also washed my car. Thanks. they also washed my car. Thanks. More

by msocoloski Verified Customer Verified Customer

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We are new customers to the dealership, feeling welcomed and valued. Concerns are immediately taken care of. Tech support is given when needed. and valued. Concerns are immediately taken care of. Tech support is given when needed. More

by t-b150 Verified Customer Verified Customer

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This is the most professional dealership. They are very knowledgeable and courteous. All the staff is very helpful. They are very knowledgeable and courteous. All the staff is very helpful. More

by TOBY.RABENBURG Verified Customer Verified Customer

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On time as scheduled. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. More

by ron.maturo Verified Customer Verified Customer

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Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for at the agreed on price . What more could you ask for More

by George Smith Verified Customer Verified Customer

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This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. my satisfaction. I was very pleased with the service provided. More

by lisawhitman62 Verified Customer Verified Customer

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The service was provided both professionally and with quality. The repair was done and completed to our satisfaction quality. The repair was done and completed to our satisfaction More

by christy.smith Verified Customer Verified Customer

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The service here is unmatched and very pleasant and the people are very considerate to their customers. people are very considerate to their customers. More

by crowningshieldw Verified Customer Verified Customer

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Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO Verified Customer Verified Customer

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