Kelly Vincent | Page 4

Wally's Nissan of Latham responded

Hi JOANNECOONS, Thank you for sharing your positive experience at Wally's Nissan of Latham. We greatly appreciate your fantastic rating and your kind words. We're delighted to hear that you found our dealership to be a wonderful place with super service. Providing exceptional customer service is our top priority, and we're thrilled that we were able to meet your expectations. We're also glad to know that doing business with us was a real pleasure for you. Thank you for recommending us to others. We take great pride in serving our customers, and your recommendation means a lot to us. We'll continue to work hard to ensure that every customer receives the same level of exceptional service that you experienced. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear mellimel799, Thank you for taking the time to share your positive feedback about your recent service visit at Wally's Nissan of Latham. We appreciate your kind words and are thrilled to hear that you had a reliable and satisfying experience. Our team takes pride in providing excellent service and ensuring that all necessary services are identified and communicated to our customers. We believe in keeping you informed and up to date with any additional services that may be needed, ensuring that your vehicle stays in top condition. We're glad to know that Eric Messier, Phil Gagliardi, and Kelly Vincent provided you with exceptional service during your visit. They are dedicated professionals who strive to meet and exceed customer expectations. Thank you for recommending our dealership, and we look forward to serving you again in the future for all your automotive needs. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

KMISSESJ, Thank you for your continued loyalty as a customer at Wally's Nissan of Latham. We greatly appreciate your kind words and the trust you have placed in us for your sales and service needs. It's wonderful to hear that you have had awesome experiences with our sales and service teams. We are committed to providing exceptional customer service and ensuring your satisfaction with each visit. We value your recommendation and are grateful for your support. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're always here to help. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear V.PENNISI92, Thank you for sharing your feedback regarding your recent service visit to Wally's Nissan of Latham. We apologize for any inconvenience or discomfort you experienced during your time in the waiting area. We strive to provide excellent service to all of our customers, and we regret that your experience did not meet your expectations. Your feedback is important to us, and we will address the issue with our sales team to try to ensure that such situations are avoided in the future. We appreciate your honesty in sharing your feedback, as it helps us improve our services. If there is anything we can do to assist you further or if you have any additional concerns, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Thank you for sharing your positive experience with us! We're glad to hear that your service appointment was quick and efficient, with you being in and out within 40 minutes. Providing prompt and convenient service is important to us, and we're thrilled that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our dealership for your service needs!

Wally's Nissan of Latham responded

Hi Bradlegs, thank you so much for your positive comments about Wally's Nissan Of Latham! Thank you, and have a fantastic day!