"Very professional !"
Very knowledgeable, courteous, met me @door
Didn’t waste time, the entire buying experience
from test drive to paper work took less than 2 hrs
"Excellent customer service! "
We were recently in an accident and our 2013 Ford Fusion was totaled, but we (My husband, granddaughter and I) walked away unscathed. We decided another Ford Fusion was what we needed and found a replacement at Sanders Ford. Kelsey gave us excellent customer service. She was extremely patient when I found myself trying to decide between 2 very similiar Fusions only to stay with the the original. Steve, in the finance department, found us extra discounts. Saving money always makes me happy! I usually dread the "car buying experiwnce" , but at Sanders Ford it was an extremely pleasant and stress free. Will definitely buy from them again!
Kelsey did a great job and was very polite and patient with me. So I would find the right truck I wanted. Valerie in finance department did a great job too.
- James & Nancy Miller
I was extremely pleased with the sales force at Swansboro Sanders Ford.
We started our search for a new vehicle in the Jacksonville location. After conducting our own search on the Sanders website we found the perfect vehicle in Swansboro.
Kevin Blake helped used upon arrival at Swansboro and after helping us find our vehicle he turned us over to Kelsey Baxter as our salesperson. After closing the deal Kelsey stayed in contact with us giving us updates on everything. After the paperwork was signed she made sure we knew what all the bells and whistles did. She also helped us download the FordPass app on our phones and got us connected. This was the first time any salesperson had ever helped us that much.
She is great and will recommend her to anyone that is looking for a new or used vehicle.
Thank you Kevin and Kelsey.
"One of the rare enjoyable to work with dealerships out there"
Normally I avoid "stealerships" like the plague, and approach everything with extreme caution, expecting the worse, and would never buy a new car. However, this was the ONLY dealership that I have ever dealt with that had kind, 'down to earth', employees that were also super reasonable, and even helped get me an amazing deal!!
I contacted / worked with almost 10 other dealerships before shopping for the best deal, and I was met with pompus, unreasonable, stereotypical sales reps at every one, that all gave me the stereotypical run-around. Not on person I spoke with at Sanders Ford came off that way, I was actually quite shocked at how normal and level headed everyone was.
I figured theyd help me buy the car and do the paperwork etc, but the extra work that the Salesperson Kelsey did was way above and beyond what I would have ever expected. She not only helped coordinate getting the truck ready (brought over from the other location) and walked me through setting up options I didn't even know existed, but even went so far as to arrange to come get me the next day (almost an hour away) when I was struggling to make arrangements to come pick up the truck.
Sure I got pitched the typical extended warranty / service and protection packages, but they werent pushy about it at all, and went into plenty of detail for the pro's/cons of each.
Needless to say I was beyond satisfied. If only all dealerships were this good to work with...