Kelsey Johnson
Kelsey Johnson at Regal Kia Lakeland
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Kelsey Johnson | Page 74

Kia Service Adviser

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
781 Reviews
4.8

781 Reviews

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781 Reviews of Kelsey Johnson

February 18, 2020

Dealership Rating
Employee Rating

Oil change Always convenient and fast. Excellent as always. Checked with me in the waiting room to make sure I knew there were snacks and water and that I was co More

by Pmorris4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 12, 2020

Dealership Rating
Employee Rating

As always a great experience- every employee is pleasant and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am More

by Pat Dye
Recommend Dealer
Yes

February 05, 2020

Dealership Rating
Employee Rating

Best service department anywhere! Service department is quick and efficient! All the service employees are very friendly and treat you with great respect. Been coming to Regal for More

by RRVLCEK80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Schmidt, Orlando Lopez , Jeff Soloj, George, Johathan. All are great though!

January 30, 2020

Dealership Rating
Employee Rating

Had routine oil change Need better traffic flow pattern. Hard to access service lanes if entering from Chevrolet side of dealership. Leaving dealership was difficult until w More

by KAHWIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2020

Regal Kia Lakeland responded

Thank you for your feedback, KIA does have an entrance you can access directly off Bartow Rd.

January 30, 2020

Dealership Rating
Employee Rating

Poor service. No follow up. No answer phone calls. Everytime a higher quote for repairs. I got charged 300+and problem was not fixed so they came with a higher quote. They offered car wash, service ne More

by JOHANNACADENA
Recommend Dealer
No

Other Employees Tagged: Jorge or george

Jan 31, 2020

Regal Kia Lakeland responded

Johanna, There seems to be some confusion here. All our communications are recorded electronically, and it appears you had at length conversation with one of our associates Kristen in regards to your appraisal, and options for trading in. She also tried to set an appointment to go over options in person, and called you several times to speak with you. As far as the repairs on your vehicle, the $293 repair bill was for replacing the water hose inlet. Unfortunately, you drove the vehicle running hot for far too long and their was additional damage done to the head gasket in the process. Repairs were also offered up and declined by you. if you would like to set up a meeting to go over options we would love to help, Call Alaina Southern, Customer Service manager at 863-333-4633

January 24, 2020

Dealership Rating
Employee Rating

service excellent service friendly and professional people kept me informed on work being done lounge was clean and provided snacks and drinks to help pass th More

by JEEPMAN1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2020

Regal Kia Lakeland responded

Thank you!

January 23, 2020

Dealership Rating
Employee Rating

Excellent service. Professional staff. Work was done under warranty. Loves this place. Gave me transportation. I had the follow up call to make sure everything is going well More

by joselakeland
Recommend Dealer
Yes

Other Employees Tagged: Jeff Soloj

Feb 03, 2020

Regal Kia Lakeland responded

Thank you!

January 22, 2020

Dealership Rating
Employee Rating

My service advisor Kelsey was amazing. She kept me updated and even brought my vehicle up to the service drive after my service was completed. Kelsey had my vehicle washed and most importantly asked More

by michaelm12
Recommend Dealer
Yes

Other Employees Tagged: Jeff Soloj

January 22, 2020

Dealership Rating
Employee Rating

excellent Great service. Work was performed on time and I was kept informed of the progress. Everyone was polite and accommodating. Will continue to use Rega More

by SISEBRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 20, 2020

Dealership Rating
Employee Rating

From buying my car to having it serviced..nowhere better than Regal Kia. Prompt, quick service and friendly people are appreciated. I trust Regal to always give honest service. More

by WS1853
Recommend Dealer
Yes
Jan 21, 2020

Regal Kia Lakeland responded

Thank you so much!

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