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Ken Ashby
244 Reviews
244 Reviews of Ken Ashby
April 21, 2017
Cabin filter was changed. Debris fell near fan causing noisy fan. Fan action should have been checked before releasing vehicle. Had to go back and have noise chec was changed. Debris fell near fan causing noisy fan. Fan action should have been checked before releasing vehicle. Had to go back and have noise checked out. More
by MIKEBENDELL
Verified Customer
April 20, 2017
Ken is a great service advisor . I am very pleased with the service provided by this dealership. The service adviser was very persistent in resolving our problem with the car. Thanks. I am very pleased with the service provided by this dealership. The service adviser was very persistent in resolving our problem with the car. Thanks. More
by ILIOIDINO
April 19, 2017
Excellent service Dept Ken was extremely helpful. Service was going to take longer than anticipated so he arranged a driver to take us home and pick us up when service was Ken was extremely helpful. Service was going to take longer than anticipated so he arranged a driver to take us home and pick us up when service was completed. He was also extremely helpful in getting the driver seat moved back to comfort. More
by RCARLINI
April 14, 2017
Great! Great service. When vehicle could not be done when predicted they made sure they notified me asap. Kept me updated on progress of my vehicle. Great service. When vehicle could not be done when predicted they made sure they notified me asap. Kept me updated on progress of my vehicle. More
by ROPNFAM
April 13, 2017
Scheduled maintenance Just had a 5,000 mile scheduled maintenance done at the Surprise Sands dealership. The work was done on time and the staff, including Ken, my primary Just had a 5,000 mile scheduled maintenance done at the Surprise Sands dealership. The work was done on time and the staff, including Ken, my primary contact were great. More
by tschultz52347
April 12, 2017
Service on my truck I was delighted that when I called about service for my 2010 truck I was given an appointment for the very next day. As it turns out, I needed several I was delighted that when I called about service for my 2010 truck I was given an appointment for the very next day. As it turns out, I needed several things taken care of and Ken called me to keep me updated daily. Just moved back to Arizona after being gone for a number of years and was familiar with Sands Chevrolet from before so that is why I called them. I was not disappointed with the service and care I was given. Will continue to use them for my vehicle. More
by SUELAVERNE67
April 10, 2017
My experience with Sands Over the last 20 or more years of service at Sands has been satisfactory plus. Sales and service have met or exceded my expectations on all levels. Over the last 20 or more years of service at Sands has been satisfactory plus. Sales and service have met or exceded my expectations on all levels. More
by JLGatlin
March 23, 2017
Ken stayed in touch with me and did an excellent job. The issue was a mouse that got into the duct work of the truck. Ken explained how he thought it may have gained access to the vents in an area under t The issue was a mouse that got into the duct work of the truck. Ken explained how he thought it may have gained access to the vents in an area under the hood. I am very disappointed in Chevrolet, I believe that it is a design flaw. This flaw cost me $800 to $900 to replace the blower and clean the vents as best they could. The vents were full of a material I believe came from the insulation/sound dampening material from the firewall area of the truck. All of this damage may also cause not only a louder cab, but may decrease the value of the truck when I trade/sell the truck. I will contact my attorney/lobbyist that I retain for business reasons, he I'm sure will look into any possible lemon law claim that may help in any reimbursement claim I may have. His firm works with the state legislature on a daily basis, and is a position to help consumers that may have had the same issue with Chevrolet/GMC pickup trucks. Again I want to reiterate that Sands Chevrolet and its service department employees did everything within their power to help fix the issue. I am very disappointed in Chevrolet, something that a small piece of molded plastic or even some type of tape would have prevented this situation completely. I have 2 other Chevrolet trucks and 1 GMC pickup used in my business's that I will inspect to see if the may have the same issue. Respectfully, David Buckmaster More
by PWS.04315
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