Im well satisfied with the service I received every
time I come to have my vehicle done.
time I come to have my vehicle done.
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by MIGUELDEJESUS4444
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2025 -
Family Ford of Enfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!
Ken and staff were very personable and informative.
Great experience- will continue to have my oil changed on all vehicles done at Family Ford
Great experience- will continue to have my oil changed on all vehicles done at Family Ford
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by LWebb
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Family Ford of Enfield responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Seems like they are not interested in finding the problem
with my truck still having problem seems like they don’t want to take the time for it
with my truck still having problem seems like they don’t want to take the time for it
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by GKNIGHTLY
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2025 -
Family Ford of Enfield responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Everyone was very professional and courteous.
My oil change and tire rotation was completed in record time.
My oil change and tire rotation was completed in record time.
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by KMANZER
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2025 -
Family Ford of Enfield responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Agnes and everyone at family Ford are great.
Always helpful and friendly. Agnes always has a smile on her face
Always helpful and friendly. Agnes always has a smile on her face
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by DAVIDCLOCKER
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2025 -
Family Ford of Enfield responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They have great staff supporting the customer during and
after the sale.
Thank you great dealer
after the sale.
Thank you great dealer
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by rlharrison1
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
Family Ford of Enfield responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.
Very friendly The service was very quick and the
atmosphere was very pleasant I have been using family ford for service for 15 years
atmosphere was very pleasant I have been using family ford for service for 15 years
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by Alison
Verified Customer
Verified Customer
Other Employees Tagged:
Ken Brown
Apr 16, 2025 -
Family Ford of Enfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!
Always pleasant service and always informed on my ford
pass points. I don't go anywhere else for my car needs
pass points. I don't go anywhere else for my car needs
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by JOHNNY92_ASANZA
Verified Customer
Verified Customer
Other Employees Tagged:
Ken Brown
Apr 11, 2025 -
Family Ford of Enfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!
Ken was very accommodating when I called for service!
Thanks for a great job! Beverly
Thanks for a great job! Beverly
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by degeorgeb
Service Price Transparency
Apr 01, 2025 -
Family Ford of Enfield responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I recently took my vehicle to the dealership for service,
opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m
opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable.
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by Lawndad
Verified Customer
Verified Customer
Other Employees Tagged:
Ken Brown
Mar 29, 2025 -
Family Ford of Enfield responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Apr 05, 2025 -
Lawndad responded
I wanted to share my experience with Family Ford in Enfield, particularly regarding their exceptional customer service recovery. While I initially had a disappointing service visit, what truly sets this dealership apart is how they handled the situation afterward.
After I shared my concerns in a review, Keli, the service manager, and Agnes, the service consultant, immediately stepped in to make things right. Not only did they address all my original concerns, but they went above and beyond by offering my next service free of charge. This level of accountability and customer care is rare these days.
What impressed me most was their genuine commitment to customer satisfaction. Both Keli and Agnes demonstrated outstanding professionalism and showed that they truly value their customers' experience. They didn't just fix the immediate issue – they restored my trust in the dealership.
While one negative experience could have ended my relationship with Family Ford, their exceptional response and dedication to making things right has actually strengthened it. They've proven that they stand behind their service and are willing to go the extra mile when things don't go as planned.
Thanks to Keli and Agnes's outstanding customer service, they've earned back my business. I'm now confident in recommending Family Ford's service center in Enfield to others. It's refreshing to see a business that not only listens to feedback but takes concrete action to address it.
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