Ken Brown

Everyone was very professional and courteous. My oil change and tire rotation was completed in record time. My oil change and tire rotation was completed in record time. More

by KMANZER Verified Customer Verified Customer

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Agnes and everyone at family Ford are great. Always helpful and friendly. Agnes always has a smile on her face Always helpful and friendly. Agnes always has a smile on her face More

by DAVIDCLOCKER Verified Customer Verified Customer

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They have great staff supporting the customer during and after the sale. Thank you great dealer after the sale. Thank you great dealer More

by rlharrison1 Verified Customer Verified Customer

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Very friendly The service was very quick and the atmosphere was very pleasant I have been using family ford for service for 15 years atmosphere was very pleasant I have been using family ford for service for 15 years More

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Always pleasant service and always informed on my ford pass points. I don't go anywhere else for my car needs pass points. I don't go anywhere else for my car needs More

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Ken was very accommodating when I called for service! Thanks for a great job! Beverly Thanks for a great job! Beverly More

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I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable. More

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Fast service. Exactly as ordered recommend service department. Have been using them for years. Great Exactly as ordered recommend service department. Have been using them for years. Great More

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Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there for. More

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Respond quickly to repair needs. Great service. Excellent communication. Very happy with all transactions. Highly recommend Great service. Excellent communication. Very happy with all transactions. Highly recommend More

by james_aparker Verified Customer Verified Customer

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