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Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
535 Reviews
4.7

535 Reviews

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535 Reviews of Ken Brown

August 07, 2025

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Employee Rating

Ken was very professional and thorough and satisfied our needs to help get my car back road. More

by mpscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Kim Moore, Colin Twigg

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Aug 07, 2025

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 07, 2025

Dealership Rating
Employee Rating

They did not fix problem. Need to bring back. Charged me it cost me 2,000 More

by CAROLBENOIT
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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August 06, 2025

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I had an unpleasant experience. Story is too long to explain here. Unfortunately my trust with Ford and their products ends. Yes they fixed my vehicle again, but I didn’t walk away More

by MOORETINA2273
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service manager

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August 04, 2025

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Employee Rating

Very curious, very thorough and very fast with info on my Edge I will suggest family ford of enfield to any of my friends More

by KELLYMOOSEMAN99
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Aug 04, 2025

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 04, 2025

KELLYMOOSEMAN99 responded

This is the best experience i've had getting a car fixed and I will always recommend ken and the rest of the family for any kind of car work

August 03, 2025

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Employee Rating

Dealership is great folks are friendly and courteous. Willing to go the extra mile if need be. More

by 1TonOfFun
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Workmanship
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Recommend Dealer
Yes
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Aug 04, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Ken and our team appreciate your business and hope to see you again soon!

July 30, 2025

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Employee Rating

Professional, flawless service . I will come back and use them many more times. Thank you More

by sarahjsoucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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Jul 30, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 27, 2025

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Employee Rating

Ken helped me with an estimate for a broken wiper, which was not part of the scheduled service. More

by MGDGUA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 27, 2025

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2025

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Employee Rating

Fixed the problem that it came in for but somehow missed the big issue which would have been noticed immediately if the mechanics did additional testing or diagnoses. More

by fountain461015
Recommend Dealer
No

Other Employees Tagged: Ken Brown

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Jul 28, 2025

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 17, 2025

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Employee Rating

Service has always been top notch, I’ve been a long time customer. Very friendly and flexible scheduling available as well. Love my salesman Jorge as well. Family ford is awesome! More

by kathleen.carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez

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Jul 17, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 27, 2025

Dealership Rating
Employee Rating

I bought my car here new, and have been coming in for service ever since. I trust them with my vehicle's longevity. Excellent service at a good price. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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Jun 27, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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