Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 2

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

November 25, 2025

Dealership Rating
Employee Rating

Service department knowledgeable and helpful. Technician skilled and qualified.service done in expected time Very helpful More

by DAN@JARMOCFARMS.COM
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Nov 25, 2025

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2025

Dealership Rating
Employee Rating

Charged a lot of money to do nothing but an oil change. Cleared for codes for the engine light and it came back on when I went home. The paperwork says they filled all fluids but my coolant is empty and so More

by Casper_and_rilee
Recommend Dealer
No

Other Employees Tagged: Ken Brown

Nov 27, 2025

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

Nov 27, 2025

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

November 19, 2025

Dealership Rating
Employee Rating

Thanks for your business. It’s my first time in Enfield CT . Hope I can back again More

by Valentinapapeko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2025

Dealership Rating
Employee Rating

I really enjoyed the service coming out to my house. And then when I needed more work on the car, they picked up the car fixed it and delivered it back to me. It was so convenient that I will definitely More

by drakeydrake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 05, 2025

Dealership Rating
Employee Rating

Easy to get convenient time for service and everything is done on time. I like taking my car in because they have a good record history of all service done and know what is needed. More

by savagedf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 27, 2025

Dealership Rating
Employee Rating

When i'm for check engine light, they told me what the problem was.And took care of it More

by eugene.flowers1
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Oct 27, 2025

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

October 15, 2025

Dealership Rating
Employee Rating

Yes, you guys have been treating us very well. We are going to keep giving you business because you’re doing a very good job helping us out. More

by brucerburgeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

September 23, 2025

Dealership Rating
Employee Rating

Very professional and friendly service department. Work was done quickly! Family Ford is an excellent dealership for both sales and service! More

by kadillon56
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Sep 23, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 21, 2025

Dealership Rating
Employee Rating

Excellent service and everyone was friendly and professional The Works is an excellent value and I would recommend Family Ford of Enfield More

by sjmeade62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2025

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

September 10, 2025

Dealership Rating
Employee Rating

Offered great service, ensured that all concerns were addressed. Quick in and out oil change. More

by Avieweg14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

Sep 10, 2025

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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