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Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
547 Reviews
4.7

547 Reviews

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547 Reviews of Ken Brown

September 21, 2025

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Employee Rating

Excellent service and everyone was friendly and professional The Works is an excellent value and I would recommend Family Ford of Enfield More

by sjmeade62
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Recommend Dealer
Yes
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Sep 21, 2025

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

September 10, 2025

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Always treat your like family, outstanding work , clean and professionalism first to none, love you guys, thank you so much. More

by JULIEWILBERTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

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Sep 10, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 10, 2025

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Offered great service, ensured that all concerns were addressed. Quick in and out oil change. More

by Avieweg14
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

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Sep 10, 2025

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

September 05, 2025

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Very happy with service Great customer service clean and comfortable waiting area. Thank you, Karen, More

by qb10
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez

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Sep 05, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

September 05, 2025

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Employee Rating

George was amazing! 10/10 would go back to family ford of Enfield for their services More

by JORDYNKOMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Keli Morin, Greg Ayers, Agnes Pusztai, Kim Moore, Colin Twigg, Rick Gordon , George

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Sep 06, 2025

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 04, 2025

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Always a great job by all. Thank you. A a a a a a a a More

by BillyMac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2025

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

August 29, 2025

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Employee Rating

Angie’s. Is great. Told me about mioney I could use no one ever told me before. Great to talk with good with people More

by S.ZINISR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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Aug 29, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 28, 2025

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Employee Rating

taken on time - clean and comfortable waiting area. quick turnaround. why require 15 words for the survey? More

by KMPfau
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

August 21, 2025

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Employee Rating

Courteous/ punctual / professional / workmanship all best of the dealerships Would recommend to anyone looking to buy or for ultimate service More

by Jshep333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

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Aug 21, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

August 21, 2025

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Employee Rating

This service department is horrible. Don’t follow up, lie, and try to steal your money More

by gagnejoseph81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Agnes Pusztai

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Aug 24, 2025

Family Ford of Enfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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