Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Ken Brown
Refer Me
435 Reviews
435 Reviews
Write a Review
435 Reviews of Ken Brown
Verified Customer
Helpful 
April 14, 2021
I recently saw the service department for a wheel bearing issue, they were knowledgeable about the warranty and got it done quickly, they are always courteous and helpful when setting up appointments. issue, they were knowledgeable about the warranty and got it done quickly, they are always courteous and helpful when setting up appointments. More
by LMBUTCHER
Other Employees Tagged: Greg Ayers , Jeremie Turcotte
April 07, 2021
Family Ford is a great dealership! Jorge, our dealer, sold me a Ford Edge & my mom a Ford Fusion. He was awsome as a dealer. Would love to buy my next car from him. And the service department is fast & f sold me a Ford Edge & my mom a Ford Fusion. He was awsome as a dealer. Would love to buy my next car from him. And the service department is fast & friendly! Thanks Family Ford! More
by Lee Wassell
Other Employees Tagged: Greg Ayers
April 03, 2021
Great service they got my car in right away and fixed it right. Everyone is really Friendly. Unlike Balise ford in Wilbraham they are terrible dont bring your vehicle there unless you want terrible service right. Everyone is really Friendly. Unlike Balise ford in Wilbraham they are terrible dont bring your vehicle there unless you want terrible service. More
by mmorrisino
Other Employees Tagged: Agnes Pusztai
April 01, 2021
Service department staff is great to work with !! Think the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge the hourly rate could be lower $125 hr. And not even a cleaned vehicle when you leave. Like Toyota Nesan Accura also Chevy and dodge More
by All Ford for Us .
Other Employees Tagged: Greg Ayers, Agnes Pusztai , Jeremie Turcotte
April 01, 2021
Service department was fantastic, our vehicle was towed into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintena into their shop for an oil leak. Vehicle was diagnosed, fixed and cleaned in only a couple of hours, will definitely go back for all of our maintenance needs. More
by Amoore
Other Employees Tagged: Greg Ayers
April 01, 2021
Extremely poor service- vehicle was brought in for multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was multiple repairs, advised repaired on multiple occasions when it was not. Damage done to interior during repair. No rental offered when vehicle was out of service for four months. Stay away from manufacturer and dealer. More
by Rfg300s
April 01, 2021
Excellent communications between customer and dealership work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much work done on time correctly reasonable prices Ken was an excellent service advisor will do business there again Thank you very much More
by FROGGY41175
March 30, 2021
Very polite, very professional staff. Worked with Ken who, not only explained the repair of my truck step by step and kept me informed via phone, but also sent pictures to my phone. Thank You so much! who, not only explained the repair of my truck step by step and kept me informed via phone, but also sent pictures to my phone. Thank You so much! More
by Mary
Dealership Inventory (181 Vehicles)
