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Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
517 Reviews
4.7

517 Reviews

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517 Reviews of Ken Brown

June 01, 2025

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Employee Rating

Didn't listen to my instructions to explicitly clock my tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tire More

by michael.farmer89
Recommend Dealer
No

Other Employees Tagged: Ken Brown

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May 29, 2025

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Im well satisfied with the service I received every time I come to have my vehicle done. More

by MIGUELDEJESUS4444
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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May 29, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 27, 2025

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Ken and staff were very personable and informative. Great experience- will continue to have my oil changed on all vehicles done at Family Ford More

by LWebb
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Recommend Dealer
Yes
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May 27, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 26, 2025

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Seems like they are not interested in finding the problem with my truck still having problem seems like they don’t want to take the time for it More

by GKNIGHTLY
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Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

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May 26, 2025

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 02, 2025

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Everyone was very professional and courteous. My oil change and tire rotation was completed in record time. More

by KMANZER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Agnes Pusztai

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May 02, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 30, 2025

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Agnes and everyone at family Ford are great. Always helpful and friendly. Agnes always has a smile on her face More

by DAVIDCLOCKER
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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Apr 30, 2025

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 26, 2025

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They have great staff supporting the customer during and after the sale. Thank you great dealer More

by rlharrison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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Apr 26, 2025

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

April 16, 2025

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Very friendly The service was very quick and the atmosphere was very pleasant I have been using family ford for service for 15 years More

by Alison
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Apr 16, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

April 11, 2025

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Employee Rating

Always pleasant service and always informed on my ford pass points. I don't go anywhere else for my car needs More

by JOHNNY92_ASANZA
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Apr 11, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

April 01, 2025

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Employee Rating

Ken was very accommodating when I called for service! Thanks for a great job! Beverly More

by degeorgeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

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Apr 01, 2025

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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