Ken Brown | Page 55

Agnes was great to work with and helped answer my questions. Fair pricing and easy to drop off vehicle. Will be back again for service in the future. questions. Fair pricing and easy to drop off vehicle. Will be back again for service in the future. More

by Patrickjsmith1 Verified Customer Verified Customer

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Friendly, courteous, and timely service. I can always count on family ford and their service dept, service reps and technicians. They truly care about you and you vehicle. count on family ford and their service dept, service reps and technicians. They truly care about you and you vehicle. More

by JMASSE1 Verified Customer Verified Customer

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Excellent dealership with great service. Very accommodating! I highly recommend Family Ford for buying and servicing your vehicle. Great people and very nice to deal with at Family Ford. accommodating! I highly recommend Family Ford for buying and servicing your vehicle. Great people and very nice to deal with at Family Ford. More

by MAINEISGR8T Verified Customer Verified Customer

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Always a pleasure to deal with staff easy going and nvr over charge work is done in a timely fashion and always done right all the staff are easy to have a conversation with makes the experience awsome over charge work is done in a timely fashion and always done right all the staff are easy to have a conversation with makes the experience awsome More

by LINDSAY9102 Verified Customer Verified Customer

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Everyone from the moment I entered was helpful and happy. The service area dept. handled all my issues and made me feel in excellent care. The service area dept. handled all my issues and made me feel in excellent care. More

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Excellent service with family Ford. Personal at service desks always helpful, always polite and courteous. Will recommend this dealership for purchase or service of vehicles. desks always helpful, always polite and courteous. Will recommend this dealership for purchase or service of vehicles. More

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Ken Brown took great care of us during the service on our Escape. We have been going to Family Ford for 20+ years. Always great service, never a complaint. :) Escape. We have been going to Family Ford for 20+ years. Always great service, never a complaint. :) More

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Always great service, accommodating appointments and staff is great to work with every time we deal with them. Love the new upgrade to the whole facility staff is great to work with every time we deal with them. Love the new upgrade to the whole facility More

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Have been bringing my car here since I could drive and it's always been the same great team. Never have been sold anything I didn't need. I moved away a few years ago, and there's another Ford dealership it's always been the same great team. Never have been sold anything I didn't need. I moved away a few years ago, and there's another Ford dealership closer to me but I always choose Enfield Ford because I trust the people. More

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Before I start I just want to say I am not some customer that knows nothing. I have 11 FORD Manufactuers certs. With that being said in the past this dealership service dept diagnosed an issue with one of m that knows nothing. I have 11 FORD Manufactuers certs. With that being said in the past this dealership service dept diagnosed an issue with one of my vehicles and it was the wrong diagnoses so I brought it back and they told me there was no check engine light that it was essentially a “ghost code” that the original code was taken care of with the repair I authorized them to do, but ultimately I got a second opinion from another Ford dealership and if I didnt get one my engine would of been destroyed, the issue was that my engine was slowly advancing due to a broken dowel pin on my cam sprocket anyways Since this incident that occurred in 2014 I only allowed oil changes to be done. Well this week that changed I gave the dealership service dept a benefit of the doubt and went ahead and had them diagnose my truck and they came back with a few issues one being my biggest concern with the wheel bearings I could of done the job myself and cheaper but with the weather I decided to let them do the job and all I got to say is it has restored my faith back in them. Jeremie was great he was very understanding and told me what the issue was with no mis guidance even after the wrk was completed he explained the process of the work and what was done and how they technicians reassured that the main issue was corrected. All in all I am pleased with the service I was provided and the comfortablilty I felt with jeremie. This was a step in the right direction to restoring my trust in this particular dealership rather than bringing my business to another Ford dealer. I met Mike a few times he seems to be a wonderful person we talked about my car and what I’ve had done to it. Great people person. Ken I had a few times and it sometimes feels like customers and their questions annoy him. And Agnes Is a sweetheart only wants the best for you and your vehicle I’ve done most of my business with Agnes. This is a step in the right direction. Thank you for everything! More

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