Ken Brown

They are very pleasant to deal with they call you after diagnostic and comfortable feeling waiting for your vehicle there diagnostic and comfortable feeling waiting for your vehicle there More

by HENRYKAL Verified Customer Verified Customer

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The dealership was very polite and courteous. They fixed the problem quickly and were able to get me a vehicle for the day. Ken called me as soon as it was complete. They fixed the problem quickly and were able to get me a vehicle for the day. Ken called me as soon as it was complete. More

by stephene5682 Verified Customer Verified Customer

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We were recommended this dealership by one DSP. Melinda was helpful at first a she was presented as someone who’s knowledgeable about Amazon fleet mechanic program. Afterwards, we sent another van Melinda was helpful at first a she was presented as someone who’s knowledgeable about Amazon fleet mechanic program. Afterwards, we sent another van on what seems to be an easy fix. The dealership and Amazon did not come to an agreement on the invoice amount and instead of finding a compromise, she kept complaining and was rude and unprofessional when I requested an update through our created group text in what’s up. I am very unsatisfied with her customer service and her inability to resolve a simple issue! She was jeopardizing this relationship and the dealership’s credibility for just a few hundreds dollars. Her service manager never return our calls and we feel that this service department is poorly run. Horizon delivery squad More

by Horizon delivery squad DSP Verified Customer Verified Customer

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The people are very nice. I would like to see them great you right away even it is to say, someone will be right with you. This did not apply to the last person who worked wit I would like to see them great you right away even it is to say, someone will be right with you. This did not apply to the last person who worked with me. More

by EWOOLLACOTT Verified Customer Verified Customer

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Ken was very attentive. Service was fairly quick. Work complete looks to be well done so far. Coffee in the waiting area could improve. The vanilla coffee option tasted very Service was fairly quick. Work complete looks to be well done so far. Coffee in the waiting area could improve. The vanilla coffee option tasted very artificial. It was tough to drink black. More

by Nick.gero Verified Customer Verified Customer

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To many surveys. If I didn’t like the service at Family Ford I wouldn’t be doing business there. That’s the only survey you need. If I didn’t like the service at Family Ford I wouldn’t be doing business there. That’s the only survey you need. More

by brenda.savage Verified Customer Verified Customer

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Service department knowledgeable and helpful. Technician skilled and qualified.service done in expected time Very helpful Technician skilled and qualified.service done in expected time Very helpful More

by DAN@JARMOCFARMS.COM Verified Customer Verified Customer

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Charged a lot of money to do nothing but an oil change. Cleared for codes for the engine light and it came back on when I went home. The paperwork says they filled all fluids but my coolant is empty and so Cleared for codes for the engine light and it came back on when I went home. The paperwork says they filled all fluids but my coolant is empty and so is the washer fluid. They told me the car was on empty so they couldn't take it out for a drive but it had a quarter of a tank when I dropped it off and it still has the quarter of a tank when I picked it up. Will not be back. More

by Casper_and_rilee Verified Customer Verified Customer

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Thanks for your business. It’s my first time in Enfield CT . Hope I can back again It’s my first time in Enfield CT . Hope I can back again More

by Valentinapapeko Verified Customer Verified Customer

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I really enjoyed the service coming out to my house. And then when I needed more work on the car, they picked up the car fixed it and delivered it back to me. It was so convenient that I will definitely And then when I needed more work on the car, they picked up the car fixed it and delivered it back to me. It was so convenient that I will definitely use the service again. The service manager was awesome also… She was so pleasant and informative More

by drakeydrake Verified Customer Verified Customer

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