Ken Delk | Page 35

Would not recommend on long distance sales We were working with the dealer on pre-owned vehicle they had for sale, though we are not local to Ganley. The car ticked all the boxes that we were l We were working with the dealer on pre-owned vehicle they had for sale, though we are not local to Ganley. The car ticked all the boxes that we were looking for and we were willing to travel a couple hours to get right car. While we continued to shop for vehicles local to our own area, we were in contact the Ganley sales rep for information on the other car we were still interested in. We were ready to move on the car, but were attempting to come an agreement on a final price point for the deal, and before we nailed down travel plans. Long story short, we never heard back from the sales rep over three days the dealer was open, and it appear instead the car was sold. While they reserve the right to sell the car, at a minimum I would have expected to be contacted and told that the car was gone. Overall a lackluster experience in terms of long terms sales and trustworthiness. I've bought multiple cars (including two BMW M cars) and motorcycles at a distance over several years (both privately and with dealers) and have come to expect better customer service than what we had received. In fact, I recently bought a 2011 BMW M3 from a semi-distant different dealer (i.e. not Ganley) - a sales rep at that dealer knew I was looking for a specific car, and they called and gave me first chance at purchasing the vehicle -- that's the type of customer service is enjoyable. Perhaps with Ganley the experience is different for in-person sales, but over email/phone we were very underwhelmed - go somewhere else if you are not local would be my advice. More

Print

My New BMW Start to finish this was a great experience. I worked with Frank and Ken, and both were accommodating in helping me find the right car. They did a t Start to finish this was a great experience. I worked with Frank and Ken, and both were accommodating in helping me find the right car. They did a tremendous job assessing my needs and then ensuring that we found a BMW that fit that criteria. Made the car buying experience very enjoyable and as long as I am buying a BMW I will be buying from Ganley. This experience also only further emphasized the strong relationship between my organization, the Cavaliers, Monsters & Gladiators, and Ganley. We've built a strong partnership that continues to provide value to both companies. Hopefully we can continuing building our relationship between two great Northeast Ohio organizations! More

Print

Purchase experience with Ken Delk of Ganley BMW. Outstanding This is my 2nd BMW 535i Xdrive from Ganley BMW. Ken Delk was professional and helpful throughout the purchase. He explained every feature of the car This is my 2nd BMW 535i Xdrive from Ganley BMW. Ken Delk was professional and helpful throughout the purchase. He explained every feature of the car in a pleasant manner. The car looked spectacular when I picked it up today. Each person that I spoke with at Ganley was friendly and helpful. They made the entire experience stress free. I strongly recommend Ken Delk and the entire Ganley team. More

Print

Excellent Service I just purchased a new M6 from out-of-state. Ken helped me arrange everything over email or by phone and we had the deal complete within a couple of I just purchased a new M6 from out-of-state. Ken helped me arrange everything over email or by phone and we had the deal complete within a couple of days. This was an excellent buying experience and everyone at Ganley made the whole process completely painless. Thank you!!! More

Print

3rd Car This is our 3rd car we have purchase from this dealership. We keep coming back because of the great service from Ken Delk and the over all dealership. This is our 3rd car we have purchase from this dealership. We keep coming back because of the great service from Ken Delk and the over all dealership. More

Print

Best Experience I can't say enough good things about my experience. Ken & Frank were an absolute pleasure to deal with. They both put up with my excessive excitement I can't say enough good things about my experience. Ken & Frank were an absolute pleasure to deal with. They both put up with my excessive excitement & was always prompt on answering my emails/phone calls when I wanted to know what the status of my order was on the M3. They did everything in their power to satisfy all my requests and needs. I have zero complaints. On the day I took delivery, there was a couple small issues and they had me come in, the service guys took care of it in half an hour and I was out the door and back on the road. The finance guy was extremely helpful & got me everything I needed. The service level at this place is genuinely top notch. I would highly recommend working with either of these guys for anyone's next BMW. I know I will definitely be a returning customer in the future. More

Print

Over the Top Experience People in the market are generally excited about selecting and driving a new car- whether it be new or used. However, often times that excitement is o People in the market are generally excited about selecting and driving a new car- whether it be new or used. However, often times that excitement is overshadowed by the sales process and the sales experience. You know what I mean! NOT going to happen at Ganley BMW, the excitement over the new car is only enhanced by the sales experience. I have had the pleasure of working with Bob Strecker and Ken Delk. I asked for their suggestions and input regarding the model, the equipment and the overall financials. This process took me some time (more than usual) to digest to ensure I was getting the car I wanted configured to my needs. There was no pressure from sales, only constructive, positive input. At the end of the process the pricing was better than expected and I ordered the car. My car was recently delivered at the BMW Performance and Delivery Center in South Carolina. What a fabulous experience! Most important, the production schedule, delivery schedule and almost anything that had to do with the car was always communicated to me without my having to prompt sales for information. The "i's" were dotted and the "t's" crossed, it was a perfect experience. I am a car guy and all cars interest me. However, after the Ganley experience and the BMW Delivery Center experience, I will never buy another brand from another dealer. BMW, your brand is in good hands with Bob, Ken and the Ganley team. More

Print

Top Notch Service I must say from the moment I walked into the dealership, to the moment I walked out with our cars everything was spot on. Ken was helpful, informativ I must say from the moment I walked into the dealership, to the moment I walked out with our cars everything was spot on. Ken was helpful, informative, and even drove across town to deliver the paperwork to for us to sign so we did not have to. Frank was also extremely professional and sincere. Even though I live in Kirtland, I will definitely drive out to Ganley BMW again to do business with these guys, because they are top notch. I have never liked going into a car dealership before, because of all the games and b/s. With Ken and Frank, they gave me there best price off the bat, and it was better than anyone else had given me. More

Print

Second car from Ken When it was time for us consider a second BMW there was never a moment of doubt that the only dealership we would go to would be Ganley and Ken Delk w When it was time for us consider a second BMW there was never a moment of doubt that the only dealership we would go to would be Ganley and Ken Delk was going to be our salesman. Every aspect of the process with Ken was spot on and he truly exemplifies a salesman who it is committed to ensuring his customers are a priority. This is not short selling anyone else at the dealership in any way - every single person we have ever interacted with has been great and completely focused on the customer experience. I would recommend the dealership and Ken to anyone. More

Print

The staff that I have had the pleasure of dealing with, when purchase/leasing a new BMW over the years are Ken, Fred and Erik. They are a great professional. They have treated me with the utmost profession when purchase/leasing a new BMW over the years are Ken, Fred and Erik. They are a great professional. They have treated me with the utmost professional care. Explaining every aspect of the BMW that I selected to purchase. One of the primary reasons I continue to return to Ganley BMW is because they treat you like family. They are an excellent staff and very knowledgeable about the product they sell. Job well done! More

Print