Ken Delk

Amazing customer service and made buying a car stress free and enjoyable. Would highly recommend Ken Delk. We got quick responses & everything was finalized when we came to pickup the car. free and enjoyable. Would highly recommend Ken Delk. We got quick responses & everything was finalized when we came to pickup the car. More

Report | Print

Have worked with Ken Delk and Mike (Finance Mgr. ) in the lease of 7’BMWs. In each instance, both were professional and efficient. Great to work with. Technician Ryan also did a fine job in explainin ) in the lease of 7’BMWs. In each instance, both were professional and efficient. Great to work with. Technician Ryan also did a fine job in explaining the features of my 2026 X-5. More

Report | Print

Kevin and Charlie were excellent. They made me feel like my car was as important to them as it is to me. They made me feel like my car was as important to them as it is to me. More

by BL1965 Verified Customer Verified Customer

Report | Print

The dealership is welcoming and Ken Delk, our advisor, was great! He was confident in the product and so patient with our questions. The BMW genius, Dirk, was friendly and so helpful explaining all of the was great! He was confident in the product and so patient with our questions. The BMW genius, Dirk, was friendly and so helpful explaining all of the car features thoroughly and took time to make sure we understood. It was a great experience! More

Report | Print

Both Kevin and Charlie were extremely tentative to myself and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that made all of the difference. This is the type of service you tell your friends about (in a good way) More

Report | Print

Very easy to do business with. Very knowledgeable and accommodating the smoothest purchase I have ever made Very knowledgeable and accommodating the smoothest purchase I have ever made More

by BMWFOREMAN Verified Customer Verified Customer

Report | Print

My salesman Ken was a gem, great to work with and easy to talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still i talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still inside from the previous owner, lotion and lipstick marks on a bunch of surfaces but in the grand scheme of things not a show stopper, I was set on buying the car so not the biggest deterrent and easy to sort out. I had texted ahead of time that I intended on buying that car the next day and had texted Ken ahead of time to have the car arranged to be cleaned up and given a full tank of gas. I was not satisfied with how clean the car was, and I was promised a decent detail. After picking the car up, it was evident the car was only given a quick vacuum and a light dusting, not impressed with that. Second thing that is STILL currently an issue, I traded in my vehicle and requested they do a title transfer and it was understood I was to come and pick up the registration and documentation from the dealership just to make things easier since I’m just down the highway from the dealership currently it’s March 21st as I type this review, I bought the car on February 27th and I have still yet to receive my registration paperwork, I checked in to ask about the status of it and was given conflicting information, apparently at first it was because the DMV had no power and then the next day it became “we mailed it out on the 12th of March you should have it by now” which I still don’t so not really sure what’s up with that. I’ve owned several BMW’s in the past but I’ve never bought one directly from a BMW dealership, I expected a certain caliber of customer service but I have to say this experience did not live up to that expectation. More

by MO.HAMZAH92 Verified Customer Verified Customer

Report | Print

I have had a relationship with Ken, Senior Client Advisor and Adam, Operation Manager for more than a decade and four or five purchases. They have always been straightforward and honest. The few times I've and Adam, Operation Manager for more than a decade and four or five purchases. They have always been straightforward and honest. The few times I've had a problem, they've worked with me and Brittaney the Service Location Manager. This is not the closest BMW dealer for me nor the largest. I have and will always go out of my way to work with the team at BMW of Westlake. More

by scott.fine Verified Customer Verified Customer

Report | Print

The dealership went out of their way to order a rare M for me and once again, the team made my buying experience a pleasurable one. for me and once again, the team made my buying experience a pleasurable one. More

Report | Print

The salesman went out of his way to make sure the car got ready for me. Everything went fairly fast and all of my questions got answered. ready for me. Everything went fairly fast and all of my questions got answered. More

Report | Print