Ken Gammage

Originally I came into the dealership just for a service on another vehicle with no intention of buying a vehicle. While waiting for my vehicle to be serviced I browsed around the dealership just looking at on another vehicle with no intention of buying a vehicle. While waiting for my vehicle to be serviced I browsed around the dealership just looking at the Jeep Gladiators. Andre Hall struck up a friendly conversation with me and we talked about the Gladiators. He was very friendly and didn’t push me into anything. I told him I was curious how the Gladiator drove and handled. He asked if I would like to take the Gladiator for a test ride while waiting for my vehicle to be serviced. I chose to take it to my wife who was shopping at the mall. We both fell in the love with the performance and look of the vehicle. By the afternoon we we were driving it home. Andre made the purchasing process the smoothest we have ever experienced. More

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The sales staff and parts counter staff is great! No problems there. The service department is quite a different story. The first trip to service was for a heated steering wheel that is not operat No problems there. The service department is quite a different story. The first trip to service was for a heated steering wheel that is not operating properly. They called me an Uber ride so I could leave the car with them to diagnose the problem. Two hours later I still had no ride home. Found out they gave my ride to another customer. I was told it probably was too warm for the heated steering wheel to work.???? In February???? They agreed to order me a new steering wheel. I was never contacted that it was in (should have taken a few days and I reached out to Travis 2 weeks later and li and behold it was there! (Amazing). I booked an appointment to have the new steering wheel installed. At 4pm I was told they were working on it and should be done by 5. I turned in the rental car and picked up my brand new Jeep (with less than 1500 miles on it). They had installed the wrong steering wheel (never checking it prior to that for the correct color!). I am now waiting to hear if the new and correct steering wheel came in yet. That should have been in over a week ago. Communication in the service department is terrible! The service manager as well is at fault here not verifying that the correct part will be installed and the “mechanic” that installed the steering wheel has an equal part in this fiasco. He should have seen that what he put in was NOT what was taken out. This is the last service appointment I will make at this dealership due to the lack of detail and lack of communication. In the future I will be making service appointments with another dealership. More

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James was amazing! I walked into the dealership, sat down with him, ordered a 2021 diesel tuscadero jeep, he went through and made sure we selected everything i wanted, and it came in 6 weeks later! Literall with him, ordered a 2021 diesel tuscadero jeep, he went through and made sure we selected everything i wanted, and it came in 6 weeks later! Literally the easiest car buying experience ever! If you’re thinking about buying a Jeep, buy one from James! More

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Lem was fun to work with. He wasn't pushy he just listened and helped me. listened and helped me. More

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