Ken Graf

Your people are quick to inquire of the customer on “how to be of service” . They are polite and as accommodating as possible. to be of service” . They are polite and as accommodating as possible. More

by Nudge Verified Customer Verified Customer

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Took 2. 5 months and the problem still exists. Was told a computer module ordered. They never installed. Instead replaced all the sensors AGAIN, as previous t 5 months and the problem still exists. Was told a computer module ordered. They never installed. Instead replaced all the sensors AGAIN, as previous time the vehicle was brought in for the same issue! This was the 3rd time, 5 months total, to fix the same issue. The car was returned after 2.5 months with gas on empty. Then I was billed for 6 gal of gas! Communication with advisor lacks. Currently, as several times, I messaged advisor and have heard nothing. It’s been 7 days and still no reply to the issue , codes arising again on the car. I’m at a loss for where to escalate this situation with Kia. I’ve been a 5 vehicle customer at this dealership. My next move is a letter to Kia. I expect to hear back very soon, Luther Kia own this poor service and lack of communication. Eileen Baird More

by Eileenstogo Verified Customer Verified Customer

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Great service overall, very detailed updates on my vehicle. Gave me feedback on what is needed as well. vehicle. Gave me feedback on what is needed as well. More

by adamnts224056 Verified Customer Verified Customer

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Clean environment. Everything is quick and efficient. Love the fact that you get all your information from start to finish. Everything is quick and efficient. Love the fact that you get all your information from start to finish. More

by Catalayarose Verified Customer Verified Customer

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Got a oil change, been getting my car service here since I purchased it here I purchased it here More

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Honestly it doesn't matter which department you are working with here, they are all great! working with here, they are all great! More

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Charged me to tell me my cluster wasn't under warranty. And all I did is tell him if its covered replace it . There is no test for that I will never go back unless its made right And all I did is tell him if its covered replace it . There is no test for that I will never go back unless its made right More

by probie3377 Verified Customer Verified Customer

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My car was there for 30 days, and you told me the issue was fixed, but the problem came back and it’s exactly the same as before. This is extremely frustrating. was fixed, but the problem came back and it’s exactly the same as before. This is extremely frustrating. More

by felipebandeirasilva Verified Customer Verified Customer

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Great service very polite liked the whole experience. Neil Haskins helped me alot great guy. Happy Neil Haskins helped me alot great guy. Happy More

by jones2147 Verified Customer Verified Customer

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Intake technician was very helpful. Got me in early and done as promised. Felt I was treated honestly on “needed” repairs…. Got me in early and done as promised. Felt I was treated honestly on “needed” repairs…. More

by Jackvandenorth Verified Customer Verified Customer

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