Ken Graf

I brought my 2025 Kia Telluride in for service because I couldn't lock the car doors from the driver or passenger door when the doors were open and I couldn't get the remote start to work. Everyone was ver couldn't lock the car doors from the driver or passenger door when the doors were open and I couldn't get the remote start to work. Everyone was very nice and I was notified that my car was ready much sooner than anticipated. However, when I got home I realized that the two issues remained unresolved. Then I read through the paperwork I had been given on my way out the door and read that the doors were not supposed to lock when the driver door is open, and staff got the remote start to work so no corrective action was taken on either issue. I figured out on my own from a hard-to-find Kia video that I wasn't locking the doors from my fob before pushing the remote start button (my three previous vehicles with remote start all required just the pressing of the start button). No one at the dealership told me that they did nothing to address my issues, nor did they think to tell me that my problems with the remote start were caused by my failure to press the right button on the fob or that the doors were not able to be locked when a front door is open. More

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I was very impressed with the service department of Luther Kia of Inver Grove. Fast, honest, and friendly service. Luther Kia of Inver Grove. Fast, honest, and friendly service. More

by scarecrowiscool Verified Customer Verified Customer

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My experience with Gabriel Quiroz, sales person, finance officer, N. Johnson and the team at Kia of Inver Grove Hts. were spot on. Thank you all for your outstanding help in securing the sales of our new 20 officer, N. Johnson and the team at Kia of Inver Grove Hts. were spot on. Thank you all for your outstanding help in securing the sales of our new 2026 Kia Sportage. Sincerely, Gary and Debbie Anderson More

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It took 3 days again to hear anything back from service department. Once Dave Borgen called, things moved along much better. Other than Dave, rest of service staff is very poor about responding to emails a department. Once Dave Borgen called, things moved along much better. Other than Dave, rest of service staff is very poor about responding to emails and/or phone messages left. More

by RJS31554 Verified Customer Verified Customer

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Poor customer service when it came to my appointment, they weren’t tracking the fact that I needed a new handle for my car which is the main reason why I made the appointment. They also seemed to be anno they weren’t tracking the fact that I needed a new handle for my car which is the main reason why I made the appointment. They also seemed to be annoyed because I asked for a military discount and had to change the bill. They seemed very fake, although the cashier lady was very nice and seemed genuine More

by nealington Verified Customer Verified Customer

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Pleasant, thorough, accommodating. Didn't take long at all, was in and out in no time. Didn't take long at all, was in and out in no time. More

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Dillon was my service guy and was so nice I hope I get him again. him again. More

by R19S56 Verified Customer Verified Customer

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Very accommodating staff. I was sorry they weren’t able to find coverage for the expenses, but they did try. I should have come in sooner. The Lyft service is great. I was sorry they weren’t able to find coverage for the expenses, but they did try. I should have come in sooner. The Lyft service is great. More

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They were very thorough and clear on what I was having done and cost. Good experience done and cost. Good experience More

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Great Job with the oil change. Minimal wait time and great customer service. Thank you. Minimal wait time and great customer service. Thank you. More

by rrfaber Verified Customer Verified Customer

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