

Ken Graf
Service Advisor
Luther Kia of Inver Grove
1470 50th Street East
Inver Grove Heights, MN 55077
244 Reviews
Write a Review244 Reviews of Ken Graf
August 13, 2025
Overall I like coming here. Use to own a kia but it was totaled in accident so bought a Nissan max. This was my 2nd time getting service on this vehicle. In the past, could rea Use to own a kia but it was totaled in accident so bought a Nissan max. This was my 2nd time getting service on this vehicle. In the past, could really tell the difference in the performance but after getting my oil change done, my car seems to be ticking and not running smooth as expected. Besides, I DONT WANT TO START ASKING TO SEE OLD FILTERS AND ASKING IF THEYRE SURE THAT STUFF IS DONE CORRECTLY AND TIGHTENED UP PROPERLY, OIL PAN SO ON AND SO FORTH. WOULD LIKE TO SCHEDULE AGAIN TO COME BK FOR OTHER TRANSMISSION SUGGESTED MAINTENANCE AT MY MILEAGE! THX More
August 09, 2025
Recall service was provided within promised timelines. No updates were given on service progress. The waiting area is small and crowded compared to most dealerships. Service staff were courteous. No updates were given on service progress. The waiting area is small and crowded compared to most dealerships. Service staff were courteous. More
August 09, 2025
It took them several months to get the part that was needed. After they did, I brought my vehicle in, and they spent over a day trying to fix it before they realized it wasn’t even the right part. While needed. After they did, I brought my vehicle in, and they spent over a day trying to fix it before they realized it wasn’t even the right part. While they were trying to fix the issue, they broke my seat. After several more months, they finally had the part and I made an appointment for the repair. When I dropped off my vehicle in the morning, they said they weren’t even sure they would be able to get to it that day and the loaner they had was a small SUV that wouldn’t fit my family when my warranty repair was for a minivan. Just an absolute collective mess. I will not be back. More
