Ken Mercer
Ken Mercer at Heritage Honda Westminster

Ken Mercer

F&I Manager

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

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5.0
138 Reviews

A Honda Loyalist since 1990 when I purchased my first 1990 Honda Accord EX CPE. Today I enjoy drives with my wonderful wife in my brand new 2023 Honda Ridgeline while her 2024 Honda CR-V is in the garage. I truly enjoy helping others become a part of the Honda family.

Dealership Experience

4 yrs, 9 mos

Specialties & Trainings

100% Honda Trained - 100% Dealer Rater Trained

5.0

138 Reviews

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138 Reviews of Ken Mercer

August 19, 2025

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Employee Rating

James was a stand out towards customer service and was a pleasure to have as my salesman. When shopping at Heritage Honda Westminster I highly recommend letting him take care of all your vehicle wants/needs More

by sjjk2002
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Whittaker

Aug 21, 2025

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

August 17, 2025

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Eyo is the best dealer I’ve worked with in a long time genuinely a great person More

by Adamlaaboudi
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Eyoungmbi Nkonghoeta

Aug 18, 2025

Heritage Honda Westminster responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 16, 2025

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A positive experience (for the most part). Upon entering the dealership for the first time, I was greeted by one of the Sales managers who asked me what I was looking for, rather than talking More

by drewbucher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

Heritage Honda Westminster responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2025

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Dylan was very helpful. Answered any questions we had and was on top of everything! More

by Dmcfadden517
Recommend Dealer
Yes

Other Employees Tagged: Joan Figuereo, Dylan Young

Aug 13, 2025

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

July 22, 2025

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Heritage Honda was great to work with. I traded in my previous car (2010 Jeep Liberty) for a 2026 Honda CRV and received a fair trade in value. Brandon (manager) was great to work with an More

by Lspikesteven
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jul 23, 2025

Heritage Honda Westminster responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 03, 2025

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My husband and I went to Heritage Honda and had an amazing experience. Eyoungmbi Nkonghoetaka was our salesman and he was excellent, he did everything to ensure that we were comfortable and left with More

by EllieBear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eyoungmbi Nkonghoeta

Jul 03, 2025

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 01, 2025

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Employee Rating

We have a phenomenal experience purchasing our Honda Pilot. Our salesman Eyoungmbi was extremely knowledgeable. Moreover, he was not pushy, which made the whole process enjoyable. More

by tpr56g9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 03, 2025

Heritage Honda Westminster responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 03, 2025

Dealership Rating
Employee Rating

Ken and his team were amazing helping me do a challenging trade. A huge shout out to Heritage Honda”s, Ken, Robert, and Nancy! Thank you for going the extra steps to make getting my new vehicle a reality! Yo More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee, Nancy Wilkes

Jun 08, 2025

Heritage Honda Westminster responded

Hi Laura, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 13, 2025

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Employee Rating

Nice collection of cars, very clean and kind professional staff. We had a good experience More

by retrogramy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joan Figuereo, Jordan McKenzie

May 16, 2025

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 05, 2025

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Employee Rating

I recently purchased a new Honda CRV EX, and the entire experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered More

by mmanderson1081
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2025

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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