Ken Mercer | Page 2

Rob Mason is an excellent salesperson - transparent/honest, straightforward, and low-key while leaning in and truly listening to my situation and exactly what I was looking for. I felt resp transparent/honest, straightforward, and low-key while leaning in and truly listening to my situation and exactly what I was looking for. I felt respected and valued as a customer and I walked away with a beautiful vehicle. Thank you Rob and Heritage Honda of Westminster! More

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Best experience I have ever had at a dealership everyone was very nice. Rob my salesman was really good no pressure. was very nice. Rob my salesman was really good no pressure. More

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I have always been treated very well at Heritage Honda. Very professional and friendly staff. Very professional and friendly staff. More

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Rob Mason was great and very knowledgeable and pleasant to work with. I appreciated his hospitality and also want to thank Ken Mercer for his follow up. Jordan McKenzie did a great job as well on the finan to work with. I appreciated his hospitality and also want to thank Ken Mercer for his follow up. Jordan McKenzie did a great job as well on the financing items. Very thorough and easy check out. Thanks again guys. More

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Friendly no pressure team I worked with. Will be looking for another car(new Toyota truck) in a year or so, and will go to these guys first. Very positive experience. Will be looking for another car(new Toyota truck) in a year or so, and will go to these guys first. Very positive experience. More

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Bought a preowned Equinox. It was a very positive experience. Ken and his team made me feel like I was buying a new car. All the options were explained. I plan on a new PHEV To It was a very positive experience. Ken and his team made me feel like I was buying a new car. All the options were explained. I plan on a new PHEV Toyota truck when it comes out, Heritage will be my first stop. Thank-you MileOne and the Westminster team! More

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We were looking for a used Accord, and TrueCar directed us to Heritage Honda in Westminster, MD. Ken Mercer was our initial contact and was helpful with any questinos/concerns, and then handed us off to C us to Heritage Honda in Westminster, MD. Ken Mercer was our initial contact and was helpful with any questinos/concerns, and then handed us off to Chloe Ford. Chloe was super helpful, and descriptive of the Accord we were looking to purchase. She went above and beyond and created a personalized video of the vehicle (NICE TOUCH!). There was no pressure from sales at all, and constant contact to make sure all of our questions/concerns were addressed on the spot. Jared picked up the final piece of the purchasing process in finance. Again, no pressure here at all either, and was gladly to lay out all options from warranty to services beyond the purchase process, and was more than happy to answer any questions along the way. There's some phenomenal energy in this dealership, even at closing on a Saturday night. A big thank you to Ken, Chloe and Jared for making this one of the best purchasing experiences we've ever had, and for a local restaurant recommendation! More

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Ken and Chloe hit a home run ,professional and attentive ! Thank you for making my first visit to heritage Honda a great experience ! ! Thank you for making my first visit to heritage Honda a great experience ! More

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Chloe was friendly, honest, down to earth and easy to talk to. She understood our needs and personal circumstances. She went above and beyond to find the car we wanted at a different dealership and arr talk to. She understood our needs and personal circumstances. She went above and beyond to find the car we wanted at a different dealership and arranged to have it delivered while we waited. It was a long day but successful in the end. I highly recommend Heritage Honda! More

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I was worried I might encounter a high pressure sales team. We did not. Buying a vehicle here was a friendly low stress process. team. We did not. Buying a vehicle here was a friendly low stress process. More

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