Ken Mercer | Page 8

Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowin We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car. More

Report | Print

Excellent experience from start to finish. Chloe Ford did an outstanding job as my salesperson. She listened to my list of needs in a vehicle, gave me several to choose from, and thoroughly an Chloe Ford did an outstanding job as my salesperson. She listened to my list of needs in a vehicle, gave me several to choose from, and thoroughly answered all of my questions about the car and the purchasing process. It could not have gone any smoother and I attribute that to Chloe's professionalism and sales skills. I highly recommend Chloe Ford, Ken, Ryan, Robert and the team at Heritage Honda. More

Report | Print

Great pricing in the greater dmv area. No crazy fees or accessory packages. Polite staff and clean dealership! No crazy fees or accessory packages. Polite staff and clean dealership! More

Report | Print

Dealership gave me a good deal. Honor is extremely friendly. She was helpful. She is a great sales person. Honor is extremely friendly. She was helpful. She is a great sales person. More

Report | Print

Eyo, Ken and Greg were absolutely wonderful to work with! They made the whole process of leasing my new HR-V easy and stress free, and I never felt pressured into anything I didn’t want or need. After having They made the whole process of leasing my new HR-V easy and stress free, and I never felt pressured into anything I didn’t want or need. After having a horrible experience trying to return a leased vehicle at another non-Honda dealer, dealing with all three of these guys was so refreshing! I truly felt valued and appreciated as a customer. Would 10000% recommend them all! More

Report | Print

I had limited time to test drive a new vehicle. They had a vehicle that fit my needs. They had a vehicle that fit my needs. More

Report | Print

The dealership acted as a professional and competent TEAM. Mr. Julian was very helpful and explained the buying process where my husband and I were able to follow. TEAM. Mr. Julian was very helpful and explained the buying process where my husband and I were able to follow. More

Report | Print

Rob Mason is an excellent salesperson - transparent/honest, straightforward, and low-key while leaning in and truly listening to my situation and exactly what I was looking for. I felt resp transparent/honest, straightforward, and low-key while leaning in and truly listening to my situation and exactly what I was looking for. I felt respected and valued as a customer and I walked away with a beautiful vehicle. Thank you Rob and Heritage Honda of Westminster! More

Report | Print

Best experience I have ever had at a dealership everyone was very nice. Rob my salesman was really good no pressure. was very nice. Rob my salesman was really good no pressure. More

Report | Print

I have always been treated very well at Heritage Honda. Very professional and friendly staff. Very professional and friendly staff. More

Report | Print